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Roche Bros. Supermarkets · 2 months ago

Bakery- Assistant Manager

Weston

Full-time

Onsite

Mid Level

$19.40/hr - $19.40/hr

Roche Bros. Supermarkets is seeking a Bakery Assistant Manager to oversee the bakery department and ensure high-quality customer service. The role involves managing bakery operations, training staff, and maintaining product standards while promoting a positive work environment.

CateringFood and BeverageRecipes

Responsibilities

Provide an open door atmosphere conducive to high associate morale and excellent customer service

Achieve the highest associate morale in the industry by managing in a style that is respectful, supportive and totally team oriented (RSTO)

Commit to the “Golden Rule” and work with other associates to build a strong bakery team

Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly and business-like manner

Ensure the department achieves the standards of performance as outlined in the work and merchandising plan and guarantee the best-trained bakery team in the industry through training in accordance with company policy and procedures

Possess good communication skills and the ability to conduct and facilitate department meetings

Ensure all new department associates receive proper review and indoctrination of job descriptions, goals, and objectives

Ensure fair and consistent treatment in administering discipline to promote high associate morale

Responsible for department associate’s completion of the onboarding/e-learnings and checklists within 30 days of hire/entering the department

Conduct weekly sales meetings with bakery manager & associates to establish merchandising, sales and profit objectives

Responsible for assisting department manager in inventory, security and expense control of the department

Resolve customer complaints to the full satisfaction of the customer

Ensure the department is merchandised in accordance with the needs of the community

Order, receive, store, price, date, rotate and stock product and prepare product for display and sale

Keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always makes use of the oldest products first (first in, first out)

Effectively control proper storage limiting shrink and damaged goods

Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.)

Ensure all wage and hour policies and regulations are adhered to and respond timely to all location mail, reports and records

Assist department manager with work schedules and breaks; achieve payroll consistently by scheduling with budget

Proof dough products, bake breads, cookies and other bakery product, and cook and prepare bakery products according to company guidelines

Prepare special orders as requested by customers (i.e. special occasion cakes, party platters, write on cakes/prepare product, etc.)

Offer product samples, answer product questions and offer assistance in finding or suggesting product selection

Delegate and use initiative, ingenuity and good judgment to act on opportunities and solve problems

Ensure company standards of safety, proper food handling practices, sanitation and productivity are achieved, along with practicing the “Cleaner’s Creed” and proper sanitation procedures

Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately

Ensure sales and work area are swept clean, orderly and free from safety hazards, and exercise proper safety practices when lifting or moving product or using equipment

Verify price checks for customers as needed

Ensure all product labels, signs and prices are aligned with product

Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)

Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement

Clean walls, fans and drains in bakery coolers, display cases and work area

Other duties assigned by management