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Endeavors · 3 months ago

DATA ENTRY SPECIALIST

Port Charlotte, FL, USA

Full-time

Onsite

Entry Level

1+ years exp

Endeavors is a company focused on empowering individuals to improve their lives. The Data Entry Specialist is responsible for ensuring accurate data collection and reporting for case management services within the Disaster Case Management program, supporting Case Managers and Program Leadership in maintaining data integrity and compliance.

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Responsibilities

Enter case and outcome data into the DCM database (initial entry, updates, corrections, and closure)

Perform regular reconciliation of database entries with physical files and case manager documentation. KPI: Maintain 98% or higher accuracy rate in data entry; complete all assigned data entry within 2 business days of receipt

Review and monitor data quality within the case management database

Use monitoring tools to verify completeness and accuracy of electronic case files

Support reconciliation of physical files with electronic records to ensure compliance with FEMA/state standards. KPI: Perform weekly data quality checks; achieve zero critical errors in monthly reconciliation audits

Compile, format, and submit reports for Program Managers, funders, and contract monitors

Track key performance indicators (e.g., number of active cases, service plan completion, timeliness of IRP updates)

Prepare ad-hoc reports using Excel, Access, or other reporting tools. KPI: Deliver 100% of recurring reports by established deadlines; ensure 100% alignment between database reports and reconciliation logs

Document daily program activities such as appointment tracking, offsite meetings, and updates

Provide clerical support including filing, scanning, and organizing records

Assist with staff data management tasks, special events, or projects. KPI: Complete 100% of administrative tasks by deadlines; maintain a 95% staff satisfaction rating on timeliness and support

Work closely with Case Managers and Supervisors to resolve discrepancies and improve data collection processes

Recommend process improvements to strengthen data accuracy, reconciliation, and reporting efficiency. KPI: Submit at least 2 process improvement recommendations annually; implement approved improvements with measurable impact on efficiency

Demonstrate exceptional customer service by ensuring data supports effective client service delivery

Uphold the mission to “Empower people to build better lives for themselves, their families, and their communities.” KPI: Ensure data supports 85% or higher client satisfaction rating on overall service delivery as reported through program monitoring