Lumos Fiber · 2 weeks ago
Supervisor - Network Operations
Ohio, United States
Full-time
Hybrid
Senior Level
6+ years expLumos Fiber is a leading fiber internet provider on a mission to deliver lightning-fast, 100% Fiber Optic internet. The Supervisor – Network Operations is responsible for leading regional teams to support the Lumos network, overseeing installation, repair, and maintenance, while ensuring top-tier customer service and adherence to service standards.
Information TechnologyInternetTelecommunications
Responsibilities
Supervises teams in achievement of network operations, service & quality objectives
Demonstrates leadership & vision managing people, contract labor, major projects & initiatives
Provides direction in areas of quality assurance, safety, productivity monitoring, budget and SLA adherence
Performs proactive and reactive field visits: assessing site readiness, network status, building conditions, facility conditions, compliance reviews of vendor-provided services and coordinates with appropriate internal teams for resolution
Proactively provides detailed status reports to management, guaranteeing all assigned facilities meet company compliance standards
Takes full ownership of assigned facilities, implementing strategies that ensure long-term operational success
Performs administrative duties, including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation& repair calendar scheduling, approving invoices, and supporting invoice audits
Responsible for managing the overall operational and daily activities of the department: planning & implementing systems that support the work and fulfill the goals of the department efficiently and effectively
Ensures team follows service & safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety Code, Departments of Transportation, and local building codes covering Lumos’s multi-state network
Performs other duties as assigned including departmental and cross-functional projects
Qualification
Required
Valid, fully unencumbered Driver's License required
Exceptional customer service, interpersonal presence, and professional disposition
Background in Network Management, including in-depth knowledge of industry protocols, terminology, and standards
Ability to successfully build and maintain relationships within & across teams, demonstrating leadership behaviors and project management skills
Excellent written and verbal communication skills
Possessing strong time management and organizational skills
Able to work under pressure in a fast-paced, ever-changing environment
6+ years Network Operations, Data Center, Network Technician, Lead Technician, Supervisory experience in telecommunications required
High school diploma or equivalent required
Proactive & independent with the initiative to keep on-task and on-target
Worksite and Corporate office travel as the job requires
Available 24/7 to support managed area
Frequently operates computer, keyboard, and related peripherals
Frequent travel to construction sites – standing, walking, & safely navigating in all weather
Near-constant use of sight, speech, hearing, comprehension, and reasoning
Preferred
Associate/Bachelor's degree preferred
Benefits
Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.
Company
Lumos Fiber
Lumos Fiber is a telecommunications company that specializes in internet, wifi, digital TV, and business voice solutions.
501-1000 employees
H1B Sponsorship
Lumos Fiber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.1B2024-04-25Private Equity
2024-04-25Acquired
2024-02-14Grant· $1.2M
Leadership Team
Shane Ward
Chief Financial Officer
A.J. Brown
Chief Legal Officer
Recent News
Government Technology US
2025-09-18
Company data provided by crunchbase