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Hermès · 1 week ago

Beauty Expert - Sales Specialist, San Francisco

San Francisco, CA

Full-time

Onsite

Entry Level

$26.51/hr - $32.09/hr

2+ years exp

Hermès is a luxury brand known for its artisan business model and commitment to quality. The Beauty Expert/Sales Specialist will be responsible for achieving sales and customer service objectives while promoting Hermès Beauty products and ensuring a high-quality client experience in the boutique.

Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing

Responsibilities

Accountable for meeting personal sales goal and works as part of a team for boutique to achieve its collective target

Utilize techniques and interpersonal skills through the makeup application and consultation with clients, ensuring the highest quality and personalized service

Inform clients about new products and beauty trends

Provide beauty training and share product knowledge to boutique staff during morning meetings

Organize and prioritize work station and selling floor to support the sales effort

Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times

Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc

Provides assistance as needed in inventory preparation

Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed

Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day

Maintain cleanliness and organization of workstation at all times

Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application

Practice appropriate AP techniques and follows all guidelines for key control and merchandise security

Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns)

Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management)

Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS

Qualification

Sales experienceCosmetology certificationLuxury retail experienceProduct knowledgeAttention to cleanlinessMulti-taskPassion for artFashionCommunication skillsTeam spiritOrganizational skills

Required

2+ years of experience in a sales capacity (makeup, skincare, or fragrance experience preferred), experience in a luxury environment preferred

Certified in Cosmetology and/or Beauty & Fragrance

Excellent communication and storytelling skills to engage with clients

Even tempered with ability to continuously multi-task

High attention to cleanliness and tidiness

Self-starter and able to work independently

Strong team spirit

Passionate about art and fashion

Flexible with schedule changes to accommodate needs of the business

Strong organizational skills

Ability to lift between 0-25 lbs. without assistance

Company

Hermès

Glassdoor4.0

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

Founded in 1837

Saint-honoré, Rhone-Alpes, FRA

10001+ employees