Navina · 17 hours ago
Customer Success Enablement Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expNavina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. They are seeking a highly motivated and strategic thinker for the role of Customer Success Enablement Manager, which is key to empowering the Customer Success organization with the necessary tools, resources, training, and insights to deliver exceptional value to healthcare clients.
Artificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningMedicalSoftware
Responsibilities
Enablement Strategy & Execution
Develop, implement, and optimize the Customer Success infrastructure roadmap aligned with business objectives and customer needs
Create and maintain scalable onboarding and ongoing training and upskilling programs for new and existing CS team members
Lead enablement initiatives for new product launches, feature rollouts, and process changes
Content Development & Management
Collaborate with subject matter experts (product, compliance, marketing, etc.) to develop client-facing and internal enablement assets, including playbooks, case studies, workflows, training guides, and knowledge base articles
Manage the content repository to ensure relevance, accuracy, and accessibility
Technology & Tools
Evaluate and manage enablement tools and platforms (e.g., LMS, CRM, CS platforms like Gainsight or Totango)
Drive adoption of customer success tools, templates, and standardized processes across teams
Data & Insights
Measure the effectiveness of enablement programs using KPIs such as time to value, NPS, customer health scores, and renewal/retention metrics
Use analytics to identify knowledge gaps, performance trends (usage and adoption), and areas for process improvement, then work in collaboration with management to address and close gaps identified
Cross-Functional Collaboration
Work closely with Product Marketing, Learning & Development, and Clinical Operations teams to ensure alignment between customer experience and internal capabilities
Serve as a voice of the CS team in cross-departmental planning and tool optimization activities
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, Communications, or a related field; Master's degree a plus
3–5+ years of experience in customer success, enablement, or training within a SaaS or digital healthcare environment
Strong understanding of digital health technologies, care delivery workflows, and healthcare industry dynamics (HIPAA, interoperability, etc.)
Experience in value-based care and primary care
Excellent communication, facilitation, and instructional design skills
Experience with enablement and CS platforms (e.g., LMS, Hubspot, Salesforce, DealHub, JIRA, Slack, etc.)
Data-driven mindset with ability to interpret performance metrics and translate them into actionable improvements
Preferred
Experience supporting clinical users, healthcare providers, or payer organizations. Clinical background (RN, PharmD, or other discipline a plus)
Change management or project management certification (e.g., Prosci, PMP)
Familiarity with instructional design best practices and process improvement methodologies
Company
Navina
Navina develops an AI-driven platform that restructures patient data into intuitive patient portraits for better diagnoses and care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$99MKey Investors
Goldman Sachs AlternativesALIVE Israel HealthTech FundIsrael Innovation Authority
2025-03-25Series C· $55M
2022-10-27Series B· $22M
2022-10-27Grant
Leadership Team
R
Ronen Lavi
Co-founder & CEO
S
Shay Perera
Co-founder & CTO
Recent News
2025-11-27
2025-06-21
Company data provided by crunchbase