IONOS Group ยท 2 months ago
Compliance Operational Associate (f/m/d)
Philadelphia, PA
Full-time
Onsite
Mid Level
3+ years expIONOS Group is a company focused on compliance and legal matters, and they are seeking a Compliance Operational Associate to oversee and handle various compliance issues. The role involves working closely with legal teams and business leaders to manage compliance processes and mitigate risks.
Cloud Data ServicesInformation TechnologySoftwareWeb DevelopmentWeb Hosting
Responsibilities
Field and properly process requests and notices from various law enforcement agencies, third party demands and requests, as well as legal threats and customer escalations
Supervise the intake of all legal cases through email, regular mail and customer database
Perform research via customer databases to assist counsel with litigation cases
Evaluation of litigation risk for all types of cases, with the help of counsel when needed
Responsible for making sure deadlines are met for copyright and trademark cases. In addition be responsible for deadlines for production of subpoenas and search warrants
Manage US based risk management practice. Identify items for inclusion and ongoing review
Provide recurring compliance testing on risk management practice across the business
Work with business leaders and decisions makers to improve processes/procedures with the goal of reducing future risk
Prepare updates and/or presentations on risk profile/outages/successes to senior management
Responsible for evaluating cases to determine compliance, research cases to determine course of action and handling until successful resolution
Work with customer care and management on case resolutions for legal complaints or issues. Assist support teams with questions related to handling certain customer issues as they arise
Work with customer care management in making suggestions to cut down on the number of escalated cases and issues to minimize litigation risk
Provide guidance to the transfers department with domain disputes
Provide legal overview as necessary for annual financial reports for IONOS legal entities
Provide overview to new customer care agents of what the legal department handles and suggestions for how to handle customers or third parties with legal concerns
Gather, prepare and produce requested information for subpoenas and search warrants including communication with IONOS corporate office on technical requests (email, control panel logs, etc.)
Develop, maintain and organize a database (Sharepoint) for all legal cases
Assist other members of the local compliance team with direction and guidance as needed
Perform notary duties when needed
Maintain Corporate Minutes book
Develop systems/methods for tracking and monitoring cases and workload
Review and approve invoices for outside counsel's charges on a monthly basis
Qualification
Required
3+years functioning in a customer service, paralegal, compliance or related capacity
Strong skills in both Microsoft Office and Google Suite of office productivity tools
Experience running projects from inception to oversight and execution resulting in a positive outcome
A candidate who is intellectually curious by nature and likes to ask probing questions
Excellent interpersonal and group communication skills to lead discussions
High attention to detail and accuracy with strong organizational skills and the ability to meet strict deadlines
Strong analytical ability to synthesize and understand complex documents and the writing ability to produce the same
Preferred
Bachelor's degree in related fields such as criminal justice, pre-law, business or IT; and/or paralegal certificate
Notary training and certificate
Knowledge of WHOIS and HOST lookups
Understanding of the hosting and e-mail industry and compliance issues resulting from the same
Company
IONOS Group
IONOS Groupis an IT company that provides software, website development, hosting, cloud data, and infrastructure services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase