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Golden Valley Electric Association · 2 months ago

IT (Information Technologies) Support Services Analyst II

Fairbanks, AK

Full-time

Onsite

Mid Level

$30.98/hr - $30.98/hr

Golden Valley Electric Association is an electric cooperative that provides reliable electrical solutions in Alaska. The IT Support Services II position offers an exciting opportunity to apply technical skills in a customer-focused environment, tackling complex challenges and implementing innovative solutions.

Electrical DistributionEnergy

Responsibilities

Provide exceptional support services that enhance the organization's operations

Tackle complex challenges and implement innovative solutions

Utilize the Remote Support (Help Desk) functions of the Support Services team

Prioritize trouble calls and generate documentation as needed

Conduct training sessions and collaborate with vendor representatives for problem resolution

Maintain quality assurance procedures related to ticket management tracking

Qualification

Network troubleshootingSystems analysisRemote Support functionsComputer desktop environmentsProblem resolution techniquesTraining content creationVerbal communicationWritten communicationDocumentation generation