Associate HCM Specialist jobs in United States
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Heartland · 3 months ago

Associate HCM Specialist

positionOklahoma City, Oklahoma, USA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Heartland, a Global Payments Company, is dedicated to creating technology-centered experiences that empower customers. The Associate HCM Specialist will implement specialty services and integrations for clients, provide support for escalations, and ensure a smooth onboarding process for new products.

Credit CardsPaymentsTransaction Processing

Responsibilities

Complete implementation of new products/integrations for our clients
Conduct client trainings and demos
Partner closely with SPA’s, HCM Support, Implementation Specialists, and vendors to ensure a smooth onboarding process
Adhere to service level agreements for setup timeframes
Handle complex client escalations
Provide training to front line employees when necessary to better support our clients
Provide training to clients on product/integration features when deemed necessary
Becoming client facing when deemed necessary
Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients
Attend ongoing trainings as assigned by department management
Meet productivity expectations as outline by management
Stay abreast of Heartland system enhancements and product releases
Other duties as assigned

Qualification

HCM product knowledgeHeartland payroll systemTroubleshooting skillsCustomer serviceG-Suite toolsCommunicationTime managementDetail oriented

Required

Knowledge level of all specialty product/integrations; ability to triage/implement multiple products
Basic knowledge of the Heartland payroll system
Adhering to Global Payments data security policies
Ability to work independently with excellent time management skills
Troubleshooting and problem solving skills
Customer service oriented
Excellent communication skills (phone and written)
Detail oriented with strong organizational skills
Ability to multitask
Working knowledge of basic office technology, including G-Suite tools
Bachelor's Degree or equivalent work experience (1-2 years payroll, implementation, or product related experience)

Company

Heartland

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Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
dateFounded in 1997
location
Oklahoma City, Oklahoma, USA
people-size1001-5000 employees
web-link
https://www.heartland.us

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-05-28Acquired

Leadership Team

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Asif Bhagat, PharmD
ISO Partner
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Becky Chapin
Client Partner
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Recent News

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Payments Dive
Global Payments to sell payroll unit for $1.1B
2025-05-28
thefly.com
Heartland upgraded to Outperform from Market Perform at Keefe Bruyette
2024-06-01
Company data provided by crunchbase