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TP · 1 day ago

Pre-Sales Technical Consultant ServiceNow ITSM, CSM, ITOM

United States

Full-time

Remote

Senior Level

5+ years exp

TP is a global, digital business services company seeking an experienced Pre-Sales Solution Consultant to support their ServiceNow offerings. The role involves collaborating with sales teams, conducting product demonstrations, and engaging with clients to showcase the value of ServiceNow solutions.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Alexa Massiquet

Responsibilities

Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms

Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions

Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals

Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points

Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs

Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs

Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions

Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities

Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly

Qualification

ServiceNow ITSMServiceNow CSMServiceNow ITOMServiceNow Certified System AdministratorITIL frameworksTechnical consultingSaaS platformsREST/SOAP APIsProject managementCollaborationCommunicationEmotional IntelligenceCritical Thinking

Required

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience

Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products

Demonstrated ability to design and present complex technical solutions clearly and compellingly

Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations

Solid understanding of ITIL frameworks and ITSM best practices

Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences

Strong problem-solving skills and a client-first mindset

Focus on continual training on new ServiceNow technologies to keep skill sets current

Experience in pre-sales for SaaS platforms or cloud-based solutions

Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools

Experience with Now Assist and Creator Assist

Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)

Experience working with monitoring tools and strategies related to ITOM

Project management experience or certification (e.g., PMP, Agile/Scrum certifications)

ServiceNow Certified System Administrator (CSA)

Preferred

ServiceNow Certified Application Developer (CAD)

ITIL Foundation Certification (v3 or v4)

ServiceNow Certified Implementation Specialist – ITSM

ServiceNow Certified Implementation Specialist – CSM

ServiceNow Certified Implementation Specialist – ITOM

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement program

Company

TP

Glassdoor4.2

TP is a global digital business services company.

Founded in 2018

Sheridan, Wyoming, USA

10001+ employees

https://www.tp.com/en-us/

H1B Sponsorship

TP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)