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TekSynap · 2 months ago

MAC Technician

US-VA-Arlington

Full-time

Onsite

Entry, Mid Level

2+ years exp

TekSynap is a fast-growing high-tech company that focuses on providing comprehensive information management solutions for Federal Government customers. They are seeking a MAC Technician to perform activations, deactivations, installations, and upgrades of equipment and services while ensuring compliance with customer requirements and JSP guidelines.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform activations, deactivations, installations, relocations, and upgrades of equipment and services in accordance with customer requirements and JSP guidelines. Ensure all tasks are completed within the defined scope and timeframe

Adhere to JSP’s change management process for tracking and executing MACs via service request tickets. Collaborate with stakeholders to accommodate voice, video, and data requirements while maintaining accountability and traceability

Conduct root-cause analysis on recurring problems related to MACs, networks, and systems. Provide insights and recommendations for improvement, contributing to the Monthly MAC Report

Utilize tracking systems to monitor MAC requests and make progress accessible to customers and government oversight. Ensure transparency and accountability throughout the MAC process

Respond to, coordinate, and manage all Change Requests for additions, removals, and modifications to Government Furnished Equipment (GFE) maintenance coverage. Prepare, submit, and track CRQ approvals, ensuring compliance with configuration and change management processes

Maintain accurate records of MAC activities in the Configuration Management Database (CMDB) and prepare monthly summary reports detailing MAC locations, timelines, and statuses

Follow established change and configuration management policies and processes to ensure appropriate change control and asset accountability

Treat customer requests outside the scope of MACs as new project Engineering Change Proposal (ECP) requests. Coordinate with relevant teams to address and fulfill these requests effectively

Provide additional effort for Voice MACs, including Line Provisioning and Phone deployment. Ensure standard MAC metrics, timeframes, and deliverables are met, meeting the requirements of Pentagon and other NCR locations under JSP purview

Engage with customers to gather and verify requirements, document changes, and input them into billing systems accurately. Coordinate access and deploy phones, ensuring full operational functionality and customer satisfaction

Support migration from TDM to VoIP services in authorized locations, ensuring seamless transitions and adherence to protocols

Program call tree and Interactive Voice Response functionality on the Automated Call Distribution System (ACDS), contributing to overall system functionality and efficiency

Qualification

BICSI Installer certificationFiber Optics Installer (FOIC)MAC process managementCustomer engagementRoot-cause analysisChange managementDocumentation skills