Concentric Power Services · 1 day ago
Telecom Technician Level 4
Richmond, VA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expConcentric Power Services is a national industrial power services organization specializing in forklift and critical power solutions. They are seeking a Telecom Technician Level 4 who will supervise and train less experienced technicians, design custom power solutions, and ensure high standards of quality and service in critical power systems.
Data CenterFinancial ServicesManufacturing
Responsibilities
Interact with people from all organizational levels, both inside and outside the company
Provide the highest quality of service possible to assure customer satisfaction
Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer
Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment
Functions with little direct supervision
Other duties as assigned by supervisor
Perform the following work operations or job activities without supervision or direction:
Addition or removal of common systems equipment hardware, including batteries
Addition or removal of wiring and connections
Lead verification/continuity testing
Analysis of job specifications and drawings
Provide work assignments to Skill Level 1, 2 and 3 Installers
Prepare a Method of Procedure (MOP)
Resolve job specification and/or drawing problems
Mark/correct office record drawings
In-process and final quality inspections
Circuit modifications
Software additions or upgrades
Power transition work (“hot ties”)
Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations
Perform Site Assessments for new and existing DC Power Systems. Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests. The Assessments are provided to Account Managers and/or Sales Team in support of their project quotations
Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies. Install DC Power System in customer locations
Perform preventive maintenance activities on critical power systems and equipment
Supervise site Installation teams and/or Subcontractors
Provide daily status updates to the Service Manager for all projects that they are leading
Responsible for reviewing customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements
Responsible to maintain all company vehicles, inventory, tools, and equipment
Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested
Building strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees. Being sure to promote company products, suggestive selling and solving customer complaints and problems
Other duties as assigned by supervisor
Project Schedule
Technician Efficiency
Customer Satisfaction
First Contact Resolution
Other key performance measurements as determined by the direct supervisor
Qualification
Required
Education: AAS Degree / Tech School or equivalent work experience
10+ years of technician experience with DC Power and/or UPS equipment is required
5 years' experience in lead technician role
Experience in the telecom industry
Strong communication, problem solving, and analytical skills
Ability to organize his/her own work and work independently, with limited supervision
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction
Ability to work collaboratively with other departments toward the greater good of the organization
Ability to adapt to a fast-changing environment
Traveling is extensive, up to 85% of the time, throughout the Northeast territory
Willingness to work occasional overtime
Must be able to pass a background check
Must be able to pass a drug test
Valid driver's license
Drivers must be at least 18 years old to drive 'Intrastate'. Drivers must be at least 21 years old to driver 'Interstate'
Drivers must have a valid driver's license at all times
Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment
Drivers must follow the DOT's HOS regulations
Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs
Preferred
Experience in material handling environment is preferred but not required
Benefits
Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.
Advancement opportunities.
Company
Concentric Power Services
Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power.
1001-5000 employees
H1B Sponsorship
Concentric Power Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-07Acquired
Leadership Team
Ken Fearn
Owner & CEO
Recent News
San Francisco Business Times
2025-03-14
Company data provided by crunchbase