Atlantic Healthcare Products & Medical Supply · 2 months ago
Sales and Service Representative - Healthcare Products & Services
Boynton Beach, FL
Full-time, Part-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrAtlantic Healthcare Products is a leading provider of high-quality healthcare products and medical supplies. They are seeking a motivated and compassionate Customer Service Representative to assist customers with inquiries, provide product recommendations, and ensure a positive shopping experience both in-store and online.
Health CareMedical DeviceRetail
Responsibilities
Greet customers warmly and assist them with their questions and needs in a friendly and professional manner
Provide detailed information about our products and services, including usage, benefits, and care instructions
Process customer orders, returns, and exchanges efficiently while maintaining accurate records
Handle customer complaints and inquiries professionally, striving to resolve issues to ensure customer satisfaction
Maintain knowledge of current products, services, and promotions to effectively assist customers
Collaborate with team members to optimize inventory management and ensure products are well stocked
Assist with the training of new staff on customer service protocols and product knowledge
Perform administrative tasks, such as data entry, filing, and maintaining customer databases
Ensure compliance with all safety and health regulations in the store environment
Engage with customers through various channels, including phone, email, and online chat, to provide support and information
Qualification
Required
High school diploma or equivalent; additional education or certifications in healthcare, medical assisting, or customer service is a plus
Proven experience in a customer service role, preferably in a retail or healthcare environment
Strong communication skills, both verbal and written, with a focus on clarity and empathy
Basic knowledge of healthcare products, medical supplies, and their applications is highly desirable
Proficiency in using point-of-sale systems, computer software, and online communication tools
Ability to multitask and work efficiently in a fast-paced environment
Strong problem-solving skills and the ability to handle difficult situations with professionalism and courtesy
A passion for helping others and a commitment to providing exceptional customer service
Benefits
Health, life with optional dental, vision insurance, and Gym Reimbursement
Retirement savings plan
Employee discounts on products
Opportunities for professional growth and development
Company
Atlantic Healthcare Products & Medical Supply
Atlantic Healthcare Products & Medical Supply is a locally owned family business serving Palm Beach County's home medical equipment and supply needs since 2002.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase