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Incendia Partners · 1 week ago

Audio Visual Service Technician

Appleton, WI

Full-time

Onsite

Mid, Senior Level

5+ years exp

Incendia Partners is a premier audio-visual company based in Wisconsin, seeking to hire a full-time Service Technician. The role involves communication and service completion on customer systems and equipment, ensuring customer satisfaction through timely responses and efficient project management.

ConsultingHuman ResourcesRecruitingStaffing Agency

Responsibilities

Work with staff to ensure a competitive and accurate quote is developed for the customer for service work

Assist staff and clients in identifying any problems or needs prior to start of service work

Respond to customers' service-related issues promptly and work directly with customers to establish service timeline and completion date

Coordinate ship dates of all service-related equipment with purchasing to expedite equipment or parts as necessary

Coordinate with other Service Technicians and Service Manager

Work with administration to ensure accurate and timely billing to customer for service and parts provided

Manage multiple service projects

Assist with preventive maintenance of customer equipment

Accurately track time sheets, service/installation tickets and inventory items

Read and interpret wiring diagrams, schematics, and blueprints

Other duties as required or assigned by company management

Qualification

InfoComm CTS certificationElectronics degreeAudio visual technologyElectronic test equipmentProgramming certificationCustomer service skillsMS Office proficiencyCommunication skillsSelf-motivatedOrganizational skills

Required

Completion of a two-year electronics degree from an accredited college or university, or a minimum of 5 years working experience in the electronics field is required

Minimum of an InfoComm CTS certification and base level programming and product training/certification by equipment manufacturers such as Crestron, AMX, Extron, QSC, BIAMP, BSS, JBL, Shure, Allen & Heath, Yamaha, Digico, Atlas, Da-lite, Crown, Samsung, LG, Sony, Middle Atlantic, Premier, Polycom, and Lifesize among others

Experience and familiarity with electronic test equipment commonly used in electronic equipment test and repair

Ability to manage multiple tasks simultaneously and work well with our clients and other employees

Excellent written and verbal communication skills to communicate clearly and in a non-technical manner with the client, staff, and vendors

Must be responsible, self-motivated, self-starter, personable and well-organized

Superior customer service skills

Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook

Valid and current driver's license

Some overnight, out of town travel may be required