Glean · 1 day ago
Manager, AI Outcomes
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
$270K/yr - $310K/yr
4+ years expGlean is a Work AI platform that helps organizations work smarter with AI, offering a range of tools for intelligent search and AI assistance. The role of AI Outcomes Manager involves leading a team to ensure customer adoption and value realization from Glean's AI solutions, developing playbooks, engaging with stakeholders, and driving transformation through technology adoption.
Artificial Intelligence (AI)Enterprise SoftwareGenerative AIMachine LearningSearch Engine
Responsibilities
Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products
Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
Engage with executive sponsors and business stakeholders across priority accounts
Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally
Qualification
Required
4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company
2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption, ideally in a post-sale capacity
Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users
Strong data fluency; comfortable with adoption/ROI metrics and business KPIs
Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI
Proven product sense and ability to maximize the impact of complex software platforms
Experience facilitating workshops and change management programs for business transformation
Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices
Benefits
Medical, Vision, and Dental coverage
Generous time-off policy
The opportunity to contribute to your 401k plan
Home office improvement stipend
Annual education and wellness stipends
Healthy lunches daily
Company
Glean
Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency.
501-1000 employees
H1B Sponsorship
Glean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (17)
2023 (7)
2022 (26)
Funding
Current Stage
Late StageTotal Funding
$768.2MKey Investors
Wellington ManagementSequoia CapitalGeneral Catalyst
2025-06-10Series F· $150M
2024-09-10Series E· $260M
2024-02-27Series D· $203.2M
Leadership Team
Arvind Jain
Founder and CEO
Michael Miao
VP of Finance & BizOps
Recent News
Business Insider
2025-12-24
2025-12-11
Company data provided by crunchbase