ServiceMaster RRH · 2 months ago
Lead Tech / Crew Chief
Columbia, MO
Full-time
Onsite
Mid Level
$18/hr - $21/hrServiceMaster RRH is a company dedicated to providing essential services through empowered people and world-class customer service. The Lead Tech / Crew Chief is responsible for overseeing restoration jobs, ensuring safety and quality standards are met, and supervising technicians while interacting with customers and adjusters to resolve issues.
Consumer Services
Responsibilities
Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities
Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures
Explains processes used to complete active jobs and next steps to resolution in person to customers
Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Qualification
Required
High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with home owners, adjusters, vendors etc
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Must be able to prioritize activities and meet deadlines
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Experience in training and managing others
Preferred
Experience with using Xactimate
Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician
Benefits
IRA
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase