Mass Markets · 2 months ago
Bilingual Call Center Representative
US-NM-Las Cruces
Full-time
Onsite
New Grad, Entry Level
$15.10/hr - $15.10/hr
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking Bilingual Call Center Representatives to handle inbound customer service, troubleshoot issues, and assist clients across various sectors.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound customer contacts professionally and efficiently
Listen actively to understand customer needs and provide accurate solutions
Use internal systems and tools to manage accounts and process inquiries
Identify and act on sales opportunities to promote products and services
Clearly explain product features and processes to customers
Escalate complex or dissatisfied customer issues to management
Ensure first-call resolution through effective troubleshooting and communication
Stay up to date on program changes by attending training and reviewing materials
Maintain accurate documentation of customer interactions in CRM systems
Adhere to all scripts, policies, and confidentiality requirements
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management and self-motivation
Skilled in conflict resolution, problem-solving, and customer empathy
Able to multi-task, stay focused, and work independently
Team-oriented with a strong customer-first mindset
Comfortable working in a fast-paced, dynamic environment
Preferred
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase