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CallTek · 2 months ago

NOC Helpdesk Bilingual (English Speaker)

United States

Full-time

Remote

New Grad, Entry Level

CallTek is looking for a highly motivated NOC Helpdesk Bilingual Analyst (English Speaker) to join their growing team. The successful candidate will provide technical support and monitoring services for clients' network systems, ensuring excellent communication and user assistance. Responsibilities include monitoring network performance, troubleshooting issues, and collaborating with teams to improve service efficiency.

Field SupportInformation TechnologyInternetInternet of ThingsTelecommunications

Responsibilities

Monitor network performance and respond to alerts proactively to ensure uptime

Provide technical assistance in English via phone, email, and chat to clients experiencing issues

Troubleshoot hardware and software problems and escalate issues as necessary

Document all support interactions and resolutions in the ticketing system for accurate record-keeping

Collaborate with cross-functional teams to improve service efficiency and user satisfaction

Participate in regular training sessions to stay updated on new technologies and best practices

Assist in generating reports on network performance and incident management

Qualification

Technical support experienceNetwork protocols familiarityFluency in EnglishIT certificationsAnalytical skillsCustomer service skillsProblem-solving skillsCommunication skills