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Eden Housing, Inc. · 3 months ago

Resident Services Coordinator - Special Needs PSH - Timber Senior, Newark

Newark, CA, USA

Full-time

Onsite

Senior Level

$26.79/hr - $31.26/hr

5+ years exp

Eden Housing, Inc. is a nonprofit organization dedicated to providing affordable housing and services to low-income residents. The Resident Services Coordinator is responsible for assessing resident needs, developing programming, and linking residents to necessary services, particularly for those with special needs in affordable housing developments.

Real Estate

Growth Opportunities

Responsibilities

Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources

Implement educational and enrichment activities for seniors that promote a safe environment, a supportive environment, teaches and practices social-emotional skills and promotes engagement

Participates in organizing meetings and workshops for seniors for the purpose of identifying or discussing senior concerns, successes, soliciting input on program components and best practices on senior engagement

Reports any concerns about the well-being of the individuals involved in the program to the Resident Services Manager/designee. Maintains program files and records. Maintains accurate records of attendance and progress of individual students at assigned property location(s)

Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs

Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services

Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community

Implement priority programs and essential activities through partnerships with other community-based service providers/organizations. When other service organizations are not available, may deliver direct services

Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties

Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies

Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement

Report child, dependent adult and elder abuse and neglect according to State law

Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately

Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions

Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors

Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed

Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents

Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required

Participate in relevant local, regional, state and/or national organizations as assigned

Actively participate in our culture of inclusivity

Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores

Qualification

Community development experienceSocial services experienceCrisis intervention skillsTrauma Informed CareMotivational InterviewingSalesforce proficiencyCommunity assessmentConflict managementCultural competencyMeeting facilitationRecord keepingData collectionVolunteer supervisionCommunity resource knowledgeInclusivity commitmentTeam collaborationEffective communicationProblem-solving

Required

5-7 years of experience and/or training in community development, social services or related field; OR equivalent combination of education and experience required

Bachelor degree in Social Work, Counseling or equivalent required

Training or experience working with diverse cultures and specific populations, depending on the property

Experience with populations such as children and families, seniors, people with developmental disabilities or chronic mental illness, HIV/AIDS may be helpful or required

Crisis and mental health experience preferred

Experience conducting individual and community assessments, applying the principals of conflict management and/or de-escalation techniques, and organizing community groups, events, and programs preferred

Experienced working with seniors and those who have experienced homelessness

Familiar with Trauma Informed Care Practices and Motivational Interviewing

Knowledge of services available in Bay Area counties

Experience with and aptitude for working with children and families

Knowledgeable of trauma informed care, mental health 101, housing first principles, harm reduction preferred

Experience with permanent supportive housing preferred

Understanding of procedures and eligibility for federal and state entitlement programs and legal liability issues related to service coordination

Ability to develop effective working partnerships with various types of community groups and institutions

Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs

Demonstrate a commitment to recognizing residents' knowledge and experience as a valuable resource

Motivate individuals to actively participate in services

Ability to effectively facilitate meetings and community gatherings

Proficient with MS Office (i.e., Microsoft Word, Excel, and Outlook)

Experience with Salesforce helpful

Ability to work independently and as part of a team

Ability to work some evenings and weekends, as required

Demonstrated ability to establish trusting, confidential relationships

Proven ability to work with diverse groups in cooperative problem-solving and consensus building

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to effectively present information to top management, public groups, and/or boards of directors

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Preferred

Crisis and mental health experience preferred

Knowledgeable of trauma informed care, mental health 101, housing first principles, harm reduction preferred

Experience with permanent supportive housing preferred

Ability to speak a second language preferred

Company

Eden Housing, Inc.

Eden Housing is a non-profit organization with over 55 years of experience providing safe and affordable housing that helps families stay secure, allows communities to thrive, and solves many of the most pressing housing challenges facing California cities.

Founded in 1968

Hayward, CA, US

501-1000 employees