TrueCut Insurance · 3 months ago
Insurance Retention Specialist
Buffalo, NY 14206
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expTrueCut Insurance is growing, and they are seeking a motivated and customer-focused Retention Specialist to help strengthen customer relationships and reduce cancellations. This role involves contacting customers pending cancellation, reinstating canceled policies, and promoting programs that increase retention.
Insurance
Responsibilities
Contact customers pending cancellation (including underwriting-related) and work to resolve issues
Focus on reinstating canceled policies
Identify and assist at-risk customers before renewal to improve retention
Reach out to clients who complete NPS surveys and address any feedback
Promote programs that increase retention, such as autopay
Report weekly updates on cancellations, reinstatements, and key retention metrics
Qualification
Required
Strong communication and problem-solving skills
Positive attitude, detail-oriented, and committed to providing excellent service
Preferred
1+ year of experience in customer service, retention, or insurance preferred
Property & Casualty license or willingness to obtain within 4 months of hire
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
Paid time off and a rotational weekend schedule
On-the-job training with opportunities for growth and advancement
Supportive, team-focused work environment
Company
TrueCut Insurance
At TrueCut Insurance, our priority is helping our customers find the best coverage in order to protect what matters most in life.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase