Equinix · 2 months ago
Senior Director, Head of Digital - Service Management
Ashburn
Full-time
Hybrid
Director/Executive
CAD$202K/yr - CAD$302K/yr
15+ years expEquinix is the world’s digital infrastructure company®, enabling innovations that enrich our work, life, and planet. The Head of Digital – Global Service Management is responsible for leading the vision, strategy, and delivery of digital platforms and solutions to support the Global Service Management function, ensuring operational excellence and a world-class experience for customers.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Partner with Global Operations leaders to define and execute a digital product strategy for Service Management that supports infrastructure modernization, performance optimization, and global expansion
Translate service management goals— such as providing operating condition of datacenter information, incident, change and problem management, and secure and easy access to data centers — into a product roadmap that enables scale, visibility, and operational control
Ensure alignment with enterprise-wide architecture, cybersecurity, sustainability, and cloud strategies
Own the full product lifecycle for all digital solutions enabling service management — including: real-time insight into operating conditions , developer experience, Problem, Change & Incident management and Access Services
Build and lead a team of product managers and technical delivery partners focused on delivering reliable, high-performance infrastructure products
Prioritize features and investments to support infrastructure reliability, automation, compliance, and operational transparency
Serve as the strategic interface between the Digital & Innovation organization and Global Operations, ensuring digital solutions meet real-world operational needs
Partner closely with infrastructure engineers, site reliability teams, and sustainability leaders to understand challenges, opportunities, and future requirements
Lead cross-functional initiatives that improve operational efficiency, reduce technical debt, and modernize legacy systems
Utilize data analytics and customer feedback to inform decision-making and drive continuous improvement
Drive automation, AI/ML, and data-driven decision-making to enable real-time insights to customers into the operating conditions of their colocation and network footprint, smart and Secure access to data centers and effective and efficient Problem, Change and Incident management
Monitor emerging trends in infrastructure technology, cloud-native operations, and data center innovation to maintain a competitive edge
Build, coach and expand the customer enablement digital teams to support the business’ success
Qualification
Required
15+ years of experience in software engineering or product management leadership in the service management product arena
Deep understanding of global infrastructure operations, ideally data center environments, and related operational systems and tools
Proven experience delivering digital solutions for mission-critical environments with high demands on uptime, security, and compliance
Familiarity with software engineering of Digital Twin, ServiceNow, Incident, Change & Problem Management applications
Strategic thinker with a customer-centric mindset and a passion for innovation
Demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations
Excellent problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver systems
Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity
Ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization
Ability to be data driven, decisive, execution-focused and results-oriented to ensure strategy translates to outcomes
Product / engineering mindset with passion and experience in major transformations at a global scale across cultures, in a matrix driven org
Exceptional leader who excels at driving bold and meaningful change at scale and across multiple dimensions with a heavy outcome focused mindset
Cultivates Innovation - fosters a climate where innovation can thrive and creates new and better ways for the areas to be successful
Encourages innovative risk taking and embraces failure as a part of innovation
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-01-14
2026-01-11
Company data provided by crunchbase