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Texwrap, a ProMach Product Brand · 21 hours ago

Field Service Technician - Automation Packaging Machinery

Cincinnati, OH

Full-time

Hybrid

Senior Level

$30/hr - $45/hr

5+ years exp

Texwrap, a ProMach Product Brand, is seeking a Field Service Technician to join their team. The role involves installing, servicing, repairing, and maintaining packaging machinery while providing exceptional customer service and technical support. The technician will also collaborate with service and engineering departments to enhance product quality and performance.

IndustrialIndustrial AutomationMachinery ManufacturingManufacturing

Responsibilities

Troubleshoot, identify root causes, and solve operational issues associated with shrink wrap and bundling machinery in house and at customer locations

Installation and startup of systems, including systems integration with other OEM equipment in the field

Train appropriate personnel in the field and in-house on proper setup, operation, maintenance, and repair of equipment

Perform extensive mechanical and electrical modifications including PLC program modifications, kit installations and servo drive reconfigurations

Submit reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to the service manager for follow up

Submit accurate and timely expense and time reports

Communicate daily with the service coordinator to ensure all field issues at hand are completed and approved by the customer

Qualification

Allen-Bradley PLC programmingServo systems knowledgeHMI programmingIndustrial Automation certificationMechanicalElectrical knowledgeTroubleshooting skillsCustomer service orientationCommunication skills

Required

Minimum of high school diploma

5 years' experience repairing and troubleshooting of packaging equipment. Experience must include extensive Allen-Bradley PLC, servo, and HMI programming

Solid knowledge of mechanical, electrical, and pneumatic components

Strong communication skills, both written and oral

Ability to travel domestically and internationally up to 90%. Weekends when necessary