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Brennan · 1 week ago

OEM Customer Service Representative

Lake Forest, California, United States

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

5+ years exp

Brennan is a company serving the industrial and aerospace sectors, and they are seeking an OEM Customer Service Representative. This role involves managing customer accounts, processing orders, and ensuring customer needs are met while coordinating with internal departments.

Industrial ManufacturingMachinery ManufacturingManufacturing

Growth Opportunities

Responsibilities

Serve as the main liaison for OEM and aerospace accounts, ensuring clear and timely communication on order status, delivery schedules, and product information

Process customer orders, quotations, and change requests accurately and efficiently in the NetSuite ERP system

Monitor open orders to ensure on-time delivery and proactively communicate any delays or changes

Analyzes transactions, adjusts errors, and creates return authorizations

Maintain accurate customer account records, including contact information, shipping preferences, and special requirements

Expedites product, on behalf of customer, within internal supply chain

Coordinates with other regional sales centers to satisfy customer’s order

Support continuous improvement initiatives to enhance customer satisfaction and service efficiency

Gathering/requesting and submitting documentation required by customer

Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations

Qualification

OEM account supportERP systems proficiencyAerospace documentationCustomer service experienceMicrosoft Office SuiteTechnical aptitudeVerbal communicationWritten communicationOrganizational skillsProblem-solving skillsConflict-resolution skillsAttention to detail

Required

Serve as the main liaison for OEM and aerospace accounts, ensuring clear and timely communication on order status, delivery schedules, and product information

Process customer orders, quotations, and change requests accurately and efficiently in the NetSuite ERP system

Monitor open orders to ensure on-time delivery and proactively communicate any delays or changes

Analyzes transactions, adjusts errors, and creates return authorizations

Maintain accurate customer account records, including contact information, shipping preferences, and special requirements

Expedites product, on behalf of customer, within internal supply chain

Coordinates with other regional sales centers to satisfy customer's order

Support continuous improvement initiatives to enhance customer satisfaction and service efficiency

Gathering/requesting and submitting documentation required by customer

Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations

Strong verbal and written communication skills with a professional demeanor

Exceptional attention to detail and organizational skills, particularly with aerospace documentation and compliance records

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Technical aptitude and willingness to learn product specifications and applications

Problem-solving and conflict-resolution skills to handle customer issues effectively

Associate degree in a business related field; Bachelor's degree preferred

5+ years of customer service experience in an industrial, aerospace, or manufacturing environment

Experience supporting OEM accounts, especially those requiring traceability and regulated documentation

Proficiency with ERP systems and Microsoft Office Suite

Preferred

Bachelor's degree preferred

Company

Brennan

Brennan offers over 120,000 of the most extraordinary hydraulic, pneumatic and instrumentation fittings, adapters and accessories available anywhere in the world today.

Founded in 1953

Solon, Ohio, USA

201-500 employees