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Brennan · 21 hours ago

Technical Customer Service Representative

Lake Forest, California, United States

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

5+ years exp

Brennan is seeking a Technical Customer Service Representative who will serve as the primary point of contact for OEM customers in the industrial and aerospace sectors. The role involves managing customer accounts, processing orders, and ensuring that all customer needs are met efficiently.

Industrial ManufacturingMachinery ManufacturingManufacturing

Growth Opportunities

Responsibilities

Serve as the main liaison for OEM and aerospace accounts, ensuring clear and timely communication on order status, delivery schedules, and product information

Process customer orders, quotations, and change requests accurately and efficiently in the NetSuite ERP system

Monitor open orders to ensure on-time delivery and proactively communicate any delays or changes

Analyzes transactions, adjusts errors, and creates return authorizations

Maintain accurate customer account records, including contact information, shipping preferences, and special requirements

Expedites product, on behalf of customer, within internal supply chain

Coordinates with other regional sales centers to satisfy customer’s order

Support continuous improvement initiatives to enhance customer satisfaction and service efficiency

Gathering/requesting and submitting documentation required by customer

Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations

Qualification

NetSuite ERPAerospace documentationCustomer service experienceMicrosoft Office SuiteProblem-solving skillsTechnical aptitudeCommunication skillsOrganizational skills

Required

Associate degree in a business related field

5+ years of customer service experience in an industrial, aerospace, or manufacturing environment

Experience supporting OEM accounts, especially those requiring traceability and regulated documentation

Proficiency with ERP systems and Microsoft Office Suite

Strong verbal and written communication skills with a professional demeanor

Exceptional attention to detail and organizational skills, particularly with aerospace documentation and compliance records

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Technical aptitude and willingness to learn product specifications and applications

Problem-solving and conflict-resolution skills to handle customer issues effectively

Preferred

Bachelor's degree preferred

Company

Brennan

Brennan offers over 120,000 of the most extraordinary hydraulic, pneumatic and instrumentation fittings, adapters and accessories available anywhere in the world today.

Founded in 1953

Solon, Ohio, USA

201-500 employees