Ethixbase360 · 2 months ago
Client Success Operations Analyst (CS Ops)
United States
Full-time
Remote
Entry, Mid Level
1+ years expEthixbase360 is a company dedicated to ensuring client success through its platform and services. The Client Success Operations Analyst (CS Ops) plays a key role in managing client relationships, onboarding, and providing analytics to support Client Success Managers, ensuring clients achieve maximum value and satisfaction.
Information TechnologySaaS
Responsibilities
Serve as the main point of contact for a portfolio of clients, ensuring prompt and professional handling of inquiries
Develop a deep understanding of each client’s goals, workflows, and success metrics to maximize value and satisfaction
Support CSMs and Account Managers in executing business reviews and renewal activities through administration support and related tasks
Triage and manage incoming client requests, collaborating with CSMs, Support, and Account Managers to ensure timely resolution
Implement and onboard new clients to the Ethixbase360 platform, including user training and guidance
Maintain accurate records of client activity, usage, and feedback in internal systems
Contribute to ad hoc projects and initiatives as required to support the team’s objectives
Produce and deliver accurate reports, dashboards, and analytics to monitor client health, engagement, and retention
Identify trends, risks, and opportunities within assigned accounts to support growth and prevent churn
Identify and qualify upsell and cross-sell opportunities in collaboration with CSMs and Account Managers
Provide actionable feedback from clients to internal teams (Product, Platform, Operations, and Support) to enhance the client experience
Contribute to process improvements and documentation for the Client Success function
Qualification
Required
1–3 years of professional experience in Client Success, Client Support, or Account Management (SaaS or technology environment preferred)
Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
Excellent communication (proficient in English – written and spoken) and relationship management skills, with a client-first mindset
Strong analytical and reporting abilities; confident working with data to identify insights
Comfortable learning and using SaaS platforms and CRM tools (e.g., Salesforce, Zendesk)
Highly organized and detail-oriented with the ability to manage multiple priorities
Self-motivated, naturally proactive, and adaptable in a fast-paced environment
Collaborative and positive approach to working with global teams and stakeholders
Preferred
Familiarity with risk, compliance, or regulatory environments is an advantage
Ability to work evenings at least 2 days per week to cover global clients is a plus
Company
Ethixbase360
Ethixbase360 delivers market-leading technology to help companies identify, manage, and mitigate risks in their third-party network.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
CGE Partners
2021-09-16Private Equity
2020-04-01Seed
Recent News
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