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Lucid Motors · 7 hours ago

Mobile Service Technician, Plainview

Plainview, NY

Full-time

Onsite

Entry, Mid Level

$30/hr - $41/hr

2+ years exp

Lucid Motors is a leader in luxury electric vehicles, aiming to elevate the human experience through innovative design and performance. The Mobile Service Technician role involves traveling to client locations to diagnose, maintain, and repair Lucid vehicles, while providing exceptional customer service and support. Technicians will work independently and as part of a team, equipped with a service vehicle and necessary tools.

AutomotiveAutonomous VehiclesElectric VehicleTransportation

Responsibilities

Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management

Work directly with clients to provide a high level of customer experience

Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions

Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems

Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately

Accurately document client concerns for diagnosis and repair

Follow correct repair order documentation procedures, i.e. The Three C’s

Invoice and collect payment

Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed

Review appointment schedule to plan travel time and visit duration for mobile services

Provide support at Service Center based on demand

Ability to travel in assigned territory and other service locations

Other duties as assigned

Qualification

High Voltage systemsLow Voltage systemsElectric Vehicle powertrainEPA 609 CertificationASE CertificationsMicrosoft OfficeCustomer serviceCommunication skillsTeamworkOrganizational skills