nLeague ยท 2 months ago
VDOT IT Customer Relationship Manager
Broad Run, VA
Full-time
Onsite
Senior Level
6+ years expnLeague is seeking an IT Customer Relationship Manager for the VDOT department. The role involves fostering relationships with business partners, managing escalations, and ensuring continuous delivery of IT products and services.
Mobile
Responsibilities
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap
Responsible for building and maintaining relationships with assigned business partners
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery
Managing escalations related to technology procurements, projects and service delivery requests
Identifying, championing, and communicating customer needs
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners
Support continued compliance with VDOT and VITA policies, standards, and guidelines
Qualification
Required
local candidates required due to onsite requirement
This position requires onsite 2 days a week with 3 remote
Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency
The position will also manage escalations for work within the service, product and project delivery pipelines
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap
Responsible for building and maintaining relationships with assigned business partners
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery
Managing escalations related to technology procurements, projects and service delivery requests
Identifying, championing, and communicating customer needs
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners
Support continued compliance with VDOT and VITA policies, standards, and guidelines
Bachelor's degree or six (6) years or more of related experience. (6yrs)
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
Ability to connect strategy to execution; Strategic thinker. (10yrs)
Experience in Product Line planning, development and management. (10yrs)
Understanding of VDOT's Organization Structure to include Districts and Central Office
Company
nLeague
nLeague is an IT company offering mobility and engineering services.
51-200 employees
H1B Sponsorship
nLeague has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (1)
2021 (6)
2020 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase