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VieMed Healthcare · 10 hours ago

Customer Service Representative

Lafayette, LA

Full-time

Onsite

New Grad, Entry Level

VieMed Healthcare is seeking a Customer Service Representative to provide excellent service to patients and clients. The role involves processing orders, verifying patient data, and maintaining confidentiality while ensuring a positive working environment.

Health Care

Responsibilities

Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect

Consistently demonstrates courtesy to all clients and co-workers on the job

Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”

Maintains strict confidentiality of the patient and client information

Demonstrates competence and knowledge in all work-related activities

Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum

Displays ability to listen attentively and an eagerness to learn new skills

Willingly seek additional work when assigned tasks are completed

Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform

Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data

Enters patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process

Performs Revenue Certification and/or Pre-Authorization activities prior to deliveries

Informs patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery

Verifies charge accuracy (types of sale, and pricing)

Performs other duties as assigned by Management

Qualification

DME knowledgeProblem-solving skillsVerbal communicationWritten communicationMicrosoft OfficeData entryMulti-taskingFine motor skillsInterpersonal skillsAttention to detail

Required

Minimum of high school diploma or equivalent

Requires competency in processing sleep therapy equipment orders and general DME knowledge

Must possess a high level of skill in working with computers and various software programs

Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors

Must exhibit strong problem-solving skills, verbal and written communication skills

Must be able to plan and organize work for effectiveness and efficiency

Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions

Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures

Must have good fine motor skills and possess the necessary coordination and dexterity to operate company technology and systems as well as sit and stand for extended periods of time

Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office