IntePros ยท 1 day ago
Service Desk Technician
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelIntePros is seeking an IT Help Desk Technician for a long-term contract. The role involves providing technical assistance to customers and troubleshooting issues through various methods including phone and email support.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Customer Support for DHS Applications
Following up with customers to ensure full resolution of issues
Installing or changing software to fix issues
Remotely accessing software to resolve issues
Diagnosing problems
Reset AD and mainframe passwords and unlock accounts
Qualification
Required
Experience in IT Help Desk support
Ability to provide customer support for DHS Applications
Strong troubleshooting skills
Experience with remote troubleshooting techniques
Ability to follow up with customers to ensure full resolution of issues
Experience in installing or changing software to fix issues
Ability to remotely access software to resolve issues
Experience in diagnosing problems
Ability to reset AD and mainframe passwords and unlock accounts
Company
IntePros
IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce.
Founded in 1996
201-500 employees
H1B Sponsorship
IntePros has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (7)
2021 (6)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Loren Kovalcik
CEO
Company data provided by crunchbase