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ZOLL Medical Corporation · 2 hours ago

Client Services Representative (Entry Level)

Chelmsford, MA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $24/hr

ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative medical technologies. They are seeking an Entry Level Customer Service Representative to implement client AED programs and provide support to the Client Services Department, ensuring excellent communication and organizational skills are utilized.

Health CareMedical DeviceSoftware

H1B Sponsor Likely

Responsibilities

AED Management Program launch conferences and webinar presentations

Maintain oversight of National Accounts as assigned

Extensive phone, email and chat contact with clients

Implement new orders to ensure registration is complete

Conduct governmental notification of clients who have implemented AED programs

Review and understand federal and statutory law as it pertains to AED programs

Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers

Create and modify documents using Microsoft Office and Excel

Create and maintain compliance documentation

Support staff in assigned project-based work

Assist in scheduling training classes

Obtain rosters from training classes, print and ship certification cards in a timely manner

Qualification

Microsoft WordMicrosoft ExcelCustomer service experienceCommunication skillsOrganizational skillsDependabilityTeamworkEffective listeningTime management

Required

High School Diploma or equivalent

Be proficient in Microsoft Word, Excel & Outlook

Be able to perform internet related research

Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing

Possess excellent communication skills, both written and oral

Work well under pressure

Possess the ability to multi-task

Possess experience in customer service

Perform cohesively as a team member

Possess the ability to apply effective listening skills

Be dependable, honest and ethical

Creates a culture of mutual respect and a value for effective communication skills and strategies

Ability to maintain own workflow and meet deadlines

Ability to respond to frequent demands of multiple customers (internal and external)

Heightened sense of personal responsibility. Punctuality, attendance & commitment

Improves results by generating, encouraging and supporting new ideas

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Company

ZOLL Medical Corporation

Glassdoor3.3

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.

Founded in 2004

Pittsburgh, Pennsylvania, USA

1001-5000 employees

https://www.lifevest.zoll.com

H1B Sponsorship

ZOLL Medical Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (6)

2023 (8)

2022 (8)

2021 (2)

2020 (6)