VP of Service Delivery & Operations jobs in United States
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4IR Solutions · 2 months ago

VP of Service Delivery & Operations

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date8+ years exp

4IR Solutions is a technology-enabled managed service provider delivering IT/OT infrastructure for critical industrial workloads. They are seeking a VP of Service Delivery & Operations to build and lead the service delivery organization, ensuring customer satisfaction and operational excellence.

Cloud ManagementIndustrial AutomationManufacturingSoftware
Hiring Manager
Randy Rausch
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Responsibilities

Lead global service delivery ensuring uptime, security and customer satisfaction
Implement frameworks for incident, change, and problem management
Ensure incident response meets SLAs and lead postmortems
Communicate with empathy and professionalism, turning incidents into trust-building moments
Strengthen Observability and automate preventive maintenance
Drive Continuous Improvement through metrics, feedback loops and data-driven decision making
Hire, coach, and retain a 24x7 team to deliver 1st class service

Qualification

IT operationsDevOpsSRE principlesService management toolsKubernetesCI/CDCloud technologiesObservability stacksContinuous improvementCustomer focusCommunication skillsTeam leadership

Required

8+ years of experience in IT operations, DevOps, or managed services
Proven leadership of mission-critical, 24×7 systems and supporting teams
Deep understanding of SRE principles, including SLAs/SLOs, incident and change management, and continuous improvement
Proficiency with service management and knowledge management tools
Strong customer focus — excellent communication, calm under pressure, transparent with customers
Hands-on, startup mindset with bias for action

Preferred

12+ years of total experience in operations or DevOps
Expertise in Kubernetes, IaC, CI/CD, cloud and observability stacks
Experience in industrial automation or OT systems (Ignition, MQTT Sparkplug B)
Experience with compliance frameworks
Experience leveraging AIOps or Machine Learning

Benefits

Autonomy & Impact: Build the function from scratch with full ownership.
Meaningful Work: Your team keeps critical industries running smoothly.
Collaborative Culture: Low ego, high trust, high performance.
Work Anywhere: Location-agnostic and results-focused.

Company

4IR Solutions

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4IR Solutions offers cloud-based platform solutions for manufacturing to facilitate digitalization and adopt the industrial revolution.
dateFounded in 2018
location
Bethlehem, Pennsylvania, USA
people-size2-10 employees
web-link
https://www.4ir.cloud/

Funding

Current Stage
Early Stage

Leadership Team

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Joseph Dolivo
Co-Founder & CTO
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Company data provided by crunchbase