The GenWealth Group · 2 months ago
Client Service Specialist
Maplewood, NJ
Full-time
Onsite
Mid, Senior Level
5+ years expThe GenWealth Group is a Registered Investment Advisory Firm located in Maplewood, NJ, focused on providing a unique approach to wealth management. They are seeking a Client Service Specialist to support daily operations and client servicing functions, ensuring a seamless client experience and efficient account administration.
FinanceFinancial ServicesImpact Investing
Responsibilities
Serve as a trusted resource for clients and their families regarding account servicing needs (i.e. money movement, beneficiary updates, address changes etc.) by consistently responding in a timely and accurate manner according to the firm’s high service standards
Answer phones and respond to client inquiries in a warm, professional manner and route calls
Create a positive first impression with a polished professional style by warmly greeting clients in reception area
Coordinate the client onboarding process—including new account setup, transfers, and digital access with our custodian, Charles Schwab and Co
Open and re-balance 529 College Savings Plan accounts
Establish Pledged Asset Lines of Credit and provide ongoing service and maintenance of client requests
Accurately process account transactions, including contributions, distributions, and money movements
Maintain clean and compliant records in the firm’s CRM and document management systems
Ensure operational tasks align with compliance requirements under SEC and RIA regulations
Update and maintain operational spreadsheets, ensuring accurate documentation and recordkeeping
Liase with custodian (Charles Schwab) and other third-party vendors to support operational needs and client service
Partner with wealth advisors to execute client requests efficiently and accurately
Identify opportunities to streamline operational processes and improve workflow
Support firm initiatives such as technology integration, reporting enhancements, and compliance reviews
Process individual trades and quarterly trade re-balancing while maintaining cash balance parameters (Black Diamond)
Learn, follow and support the firm's compliance procedures
Maintain detailed notes and tasks in the firm's CRM system (Junxure)
Attend occasional Firm-sponsored networking events outside of regular business hours
Qualification
Required
Education: Bachelor's degree preferred
Experience: 5-7 years of client service or operations experience in an RIA, financial planning, or investment management environment
Exceptional attention to detail and accuracy
Strong organizational and multitasking abilities
Working knowledge of investment accounts, custodial platforms, and compliance processes for RIAs
Strong understanding of a fiduciary, relationship-driven environment
Excellent written and verbal communication skills
Excellent computer skills including Microsoft Office Suite, especially EXCEL and CRM system
Basic knowledge of AI (ChatGPT or other)
Familiarity with RIA technology such as Black Diamond, Junxure, or Schwab Advisor Center
Client-first mindset and professional, service-oriented demeanor
High integrity and discretion when handling confidential client information
Team player with a proactive, can-do attitude
Eager to grow within a dynamic, boutique RIA environment- in person 5 days
Benefits
Company sponsored 401k plan
Generous paid time off/flex time and reduced summer schedule
Health, Dental, and Life Insurance Benefits
Company
The GenWealth Group
Based in Maplewood, NJ, The GenWealth Group is a Registered Investment Advisory (RIA) firm dedicated to growing and preserving the wealth our clients have worked hard to accumulate.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Michael P. Leanza, CFP®
President and CEO
Cherie Leanza
Managing Partner
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