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Endeavors · 1 month ago

Program Manager - Port Charlotte FL

Port Charlotte, FL

Part-time

Onsite

Senior Level

5+ years exp

Endeavors is seeking a Program Manager for their Disaster Case Management Program, responsible for overall program and fiscal oversight. The role involves ensuring compliance with grant requirements, managing staff, and leading operations to meet the needs of disaster-affected individuals and families.

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Responsibilities

Serve as the primary leader responsible for the success of the Disaster Case Management Program, ensuring all staff meet deliverables, maintain compliance with FEMA, state, and organizational standards, and advance the mission of the program

Manage the daily operations of assigned staff, overseeing case management services, office procedures, timekeeping, reporting protocols, and compliance with all FEMA-published guidance

Lead and inspire the team by setting clear expectations, modeling professionalism, and fostering a culture of accountability, transparency, and collaboration

Work closely with Human Resources and Supervisors to recruit, hire, train, and retain staff that meet program targets and provide high-quality services

Supervise Case Managers through quality hiring decisions, training, mentoring, and coaching in trauma-informed care and best practices

Monitor performance; provide timely evaluations, constructive feedback, and performance improvement plans as needed

Identify staff training needs and equip Supervisors to address them. Provide supplemental training and onboarding support as necessary

Supervise Disaster Case Manager Supervisors, providing direct oversight, mentorship, and accountability to ensure quality leadership at the supervisory level

Partner with Supervisors to recruit, hire, train, and retain Case Managers that meet program targets and deliver high-quality services

Equip Supervisors with tools and guidance to effectively support their teams, including performance monitoring, onboarding, and corrective action plans

Conduct regular one-on-one meetings with Supervisors to review caseloads, identify barriers, and ensure consistent application of program policies and FEMA/state guidelines

Provide coaching and professional development opportunities to Supervisors, ensuring they are prepared to mentor Case Managers and lead their teams effectively

Review case files for accuracy, completeness, and compliance, including Individual Recovery Plans (IRPs), Service Plans, case notes, and closures in physical and digital systems

Provide case guidance, escalation support, and technical assistance to Case Managers to ensure client-centered, high-quality services

Coordinate with the Director to develop, implement, and monitor standard operating procedures (SOPs) for case management

Ensure the program team is trained, supported, and motivated to meet deliverables, reporting requirements, and performance outcomes

Troubleshoot, monitor, and evaluate program procedures and service delivery for continuous quality improvement

Develop and prepare statistical reports for internal and external use, including contract compliance, performance objectives, and accreditation standards

Ensure timely and accurate completion of all internal reports, quality activity reporting, and required submissions to funders, FEMA, and state partners

Meet regularly with senior leadership to review program outcomes, staffing, and service delivery. Provide recommendations for efficiency and quality improvement

Work collaboratively with relief and recovery organizations to facilitate coordinated response and recovery services

Secure cooperation and build partnerships with community stakeholders, faith-based organizations, and government agencies to expand resources for survivors

Maintain open lines of communication with contracted agencies, client families, and community partners. Convene periodic meetings and provide timely updates

Demonstrate strong leadership by asking critical, forward-looking questions that promote growth and program excellence, such as: "How can we improve recovery outcomes for the survivors and families we serve?"

Participate in FEMA/state trainings, workshops, and professional development opportunities to remain current in best practices

Demonstrate exceptional customer service and servant leadership by placing the client first and ensuring all actions align with the mission to "Empower people to build better lives for themselves, their families, and their communities."

Perform other responsibilities as assigned in support of program success and organizational needs

Qualification

Program ManagementDisaster Case ManagementStaff ManagementFEMA ComplianceStatistical ReportingCustomer ServiceCoachingTraining DevelopmentLeadershipTeam Collaboration