N.C. Department of Information Technology · 3 months ago
Special Operations and Intelligence Unit Telecommunicator
Wake County, NC
Full-time
Onsite
Entry Level
$33K/yr - $57K/yr
2+ years expThe N.C. Department of Adult Correction is responsible for safeguarding and preserving the lives and property of its citizens. They are seeking a Special Operations and Intelligence Unit Telecommunicator to manage telecommunications and daily operations of the Division of Criminal Information Network terminal, ensuring public safety and effective communication with law enforcement agencies.
Information Technology & Services
Responsibilities
Provide accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders
Exercise appropriate knowledge and take action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, and maintenance of multiple platforms; knowledge of all systems software, hardware, and NCDAC OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials
Serve as a liaison to provide information in time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance
Qualification
Required
High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure; or an equivalent combination of education and experience
Must meet applicable Education, Employment and Training standards as required to be Department of Criminal Information (DCI) certified
Must be DCI certified or become certified within 120 days of employment and maintain certification by recertification every 2 years
Preferred
Experience providing effective forms of communication (written and verbal)
Demonstrated ability with interpreting and applying rules, laws, and/or governing security regulations
Ability to use software applications to input and retrieve data
Current DCI Certification
General knowledge of law enforcement and NC DAC terminology
General knowledge of probation and parole policies and procedures
General knowledge of the prison and court systems
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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