Director, Data Analytics & Customer Insights - 90397160 - Washington jobs in United States
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Amtrak · 10 hours ago

Director, Data Analytics & Customer Insights - 90397160 - Washington

positionWashington, DC
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$163K/yr - $211K/yr
date11+ years exp

Amtrak is a leading transportation company connecting businesses and communities across the United States. The Director of Data Analytics and Customer Insights will lead the development of advanced analytics and reporting capabilities to enhance understanding of customer behavior and business performance, while guiding strategy through data insights and fostering collaboration across teams.

Service IndustrySoftwareTourismTravel
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Develop and lead the customer analytics roadmap aligned to loyalty, marketing, operations, and experience objectives
Oversee the design and implementation of dashboards, segmentation models, predictive analytics, and lifetime value frameworks
Deliver regular reporting on customer performance (e.g., acquisition, retention, frequency, spend, satisfaction) to stakeholders across the enterprise
Translate complex data into clear, compelling narratives that inform senior leaders and influence business strategies
Identify key drivers of customer behavior and recommend actions to improve satisfaction, loyalty, and commercial outcomes
Partner with the Voice of Customer and Market Research teams to connect structured and unstructured insights
Advance customer journey analytics and personalization strategies in collaboration with the Commercial team and strategic priorities
Build models that support next-best action, customer propensity, and channel optimization
Enhance measurement frameworks for marketing and lifecycle campaigns
Partner across the Commercial organization to prioritize analytics needs and integrate data into decision-making
Serve as an internal consultant on customer data strategy and test-and-learn design
Lead and mentor a team of data analysts and customer insight professionals
Build scalable practices for data governance, visualization, and stakeholder communication

Qualification

SQLPython/RData visualization toolsCustomer segmentationRegression analysisForecastingLTV modelingData storytellingAnalytical skillsSupervisory skillsPC skillsManaging large databasesProject managementWritten communicationVerbal communicationInterpersonal skills

Required

Bachelor's degree in Data Science, Statistics, Economics, Marketing, or a related field; Master's preferred. OR equivalent combination of training, education & relevant experience
Strong command of SQL, Python/R, and data visualization tools (e.g., Tableau, Power BI)
Experience with customer segmentation, regression analysis, forecasting, and LTV modeling
Demonstrated ability to influence business outcomes through data storytelling
Strong project management skills and the ability to prioritize across multiple stakeholders
Excellent analytical skills
Strong written and verbal communication skills
Strong supervisory, management and organizational skills
Strong, broad-based PC skills (Microsoft Word, Powerpoint, and Microsoft Excel)
Strong interpersonal relationships and skills
Experience with managing large databases

Preferred

11-14 years of experience in analytics, business intelligence, or customer insights, with at least 3+ in a leadership capacity
Master's preferred

Benefits

Health, dental, and vision plans
Health savings accounts
Wellness programs
Flexible spending accounts
401K retirement plan with employer match
Life insurance
Short and long term disability insurance
Paid time off
Back-up care
Adoption assistance
Surrogacy assistance
Reimbursement of education expenses
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges

Company

Amtrak

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Amtrak is a provider of intercity passenger rail services across the country, connecting major cities and regions.
dateFounded in 1971
location
Washington, District of Columbia, USA
people-size10001+ employees
web-link
https://www.amtrak.com/

H1B Sponsorship

Amtrak has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (40)
2023 (50)
2022 (52)
2021 (42)
2020 (34)

Funding

Current Stage
Late Stage
Total Funding
$125.7M
Key Investors
Federal Railroad AdministrationU.S. Department of Transportation
2024-09-03Grant· $63.9M
2023-09-25Grant· $8.8M
2022-08-18Grant· $45M

Leadership Team

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John McSorley
Director of Critical Infrastructure Protection
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Recent News

Investing.com
Report says Amtrak’s new higher-speed trains delayed by planning, track issues
2025-12-24
Business Insider
I booked a business-class ticket on the new Amtrak Acela train. It wasn't worth the $180 price tag.
2025-12-18
Portugal News
Exploring the Gulf Coast on the Deep South’s new Amtrak service
2025-12-18
Company data provided by crunchbase