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Syntelligent Analytic Solutions, LLC · 4 months ago

Service Desk Technician

Augusta, GA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $21.83/hr

Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel for management and technical requirements in various sectors including defense and homeland security. They are seeking a full-time Service Desk Technician to serve as the initial point of contact for customers, providing technical support and troubleshooting for hardware and applications.

ConsultingInformation Technology

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications

Assists with navigating around application menus, may be required to remote into customer's computer

Troubleshoot network connectivity issues, working with remote employees on a corporate network

Develops and sustains a productive customer relationship, making the customer and their needs a primary focus

Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business

Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate

Qualification

CompTIA A+ CENetwork+ CESecurity+ CENetwork troubleshootingActive DirectoryWindows Operating systemsMS OutlookCustomer service skillsMulti-taskingCommunication skills

Required

High School Diploma or equivalent required

Security Requirement – Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire

Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification

Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users

Understanding of Active Directory to unlock and reset passwords

Proficient with troubleshooting all Windows Operating systems

Ability to troubleshoot and resolve email issues, specifically MS Outlook

Ability to communicate clearly and professionally, both verbally and in writing

Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues

Must be willing to work all shifts. The operations we support are 24/7/365

Active Secret Clearance and current CompTIA A+CE, Network+CE or Security+CE certification (must have one)

Must be able to multi-task and rapidly change priorities with limited notice

Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally