John Crane · 2 months ago
Customer Reliability Engineer OR Technical Specialist
Artesia, NM
Full-time
Onsite
Mid Level
3+ years expJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries. The Customer Reliability Engineer/Technical Specialist works on-site at a customer facility, making independent evaluations and recommendations regarding seals and equipment while ensuring compliance with partnership agreements.
Manufacturing
Responsibilities
Participating in activities with the customer to comply with the partnership agreement
Making independent seal and equipment evaluations, selections and recommendations with oversight from the account manager and/or regional engineer
Leading one or more customer reliability personnel at a customer facility
Qualification
Required
Bachelor's degree in Mechanical Engineering required for Customer Reliability Engineer title
Minimum 3 years' experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge
Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent
Strong knowledge of personal computers, MS Office, and machining practices
Moderate level of understanding of the financial aspects of a manufacturing operation
Capable of handling multiple priorities simultaneously in a high-stress environment
Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills
Effective written and verbal business communications
Ability to complete tasks in a timely and efficient manner
Ability to work flexible hours including weekends as needed to meet business demands
Preferred
Bachelor's degree in Mechanical Engineering preferred for Technical Specialist title
CNC Programming a plus
Experience working in a diverse environment with a global company is a plus
Benefits
Relocation is available if needed
Competitive compensation and benefits
Company
John Crane
John Crane company specializes in artificial lift equipment and services.
5001-10000 employees
H1B Sponsorship
John Crane has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Olaf Zimmermann
Business Development Director APAC
Recent News
2025-12-10
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