Shiftsmart · 2 months ago
Customer Operations Associate
New York City (HQ)
Full-time
Onsite
Entry, Mid Level
$90K/yr - $135K/yr
2+ years expShiftsmart is a rapidly growing labor platform that provides scalable workforce management technology. The Customer Operations Associate will coordinate market launch success, manage timelines, and serve as the primary contact for customer inquiries, ensuring smooth program execution and fostering strong customer relationships.
Computer Software
Responsibilities
Coordinate launch timelines with internal and external teams: You will develop market launch plans and align internal and customer teams on timelines to keep launches on track to ensure new programs run smoothly from their first days
Monitor market launch readiness throughout launch process: You will manage the market launch process across internal and external teams, ensuring daily capacity targets are met and working with our external customers to successfully prepare them to utilize Shiftsmart
Serve as point of contact for any launch related questions or support needed: You will answer and support all customer questions related to launch (e.g., responses to quality or performance issues, etc.) and provide ad-hoc problem solving and analytics need to execute a launch
Build and improve upon existing launch playbook and processes: You will push the thinking on current launch templates and activities related to new market launch execution processes and performance allowing Shiftsmart to continually improve our service offering and grow our most critical customer relationships
Provide input to Customer Team Leadership on new opportunities: You will embed yourselves with our customers in each market and collaborate with our customer team on new SKU design and expansion opportunities, assisting in growing Shiftsmart’s revenue and relationship with these key customers
Qualification
Required
2-4 years of program management experience with internal or external customers (ideally with Retail and/or CPG experience in startups) or in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital)
Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
Customer Obsessed: You are dedicated to your customers and prioritize fulfilling their needs. You are comfortable addressing a variety of customer needs and questions and are adept at navigating complex relationships
Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
Influence: You effectively partner with others to get things done even in the absence of formal authority
Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making
Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel, Google Sheets, etc
Benefits
Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
Generous, fully paid parental and family leave policies
Pre-tax commuter benefits
Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
Company
Shiftsmart
At Shiftsmart, we're not just shaping the future of labor; we're revolutionizing it.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Saliba
Chief of Staff to the CEO
Pavan Patel
CTO
Company data provided by crunchbase