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Bank of Marin · 2 months ago

Branch Services Associate

Novato, Novato, CA, US

Full-time

Onsite

New Grad, Entry Level

$28.60/hr - $38.61/hr

0+ years exp

Bank of Marin, voted by our employees as one of the 'Best Places to Work' in the North Bay Business Journal, is seeking a Branch Services Associate to join our Operations team in Novato, California. The Branch Services Associate will provide knowledge and support to branch employees to ensure regulatory compliance and adherence to Bank policies and procedures, acting as a central resource for both external and internal clients.

BankingConsultingWealth Management

Responsibilities

Process and respond to action items and customer communication generated via telephone or online, as well as customer service and inter-departmental e-mail; prepare customer and inter-departmental communication as needed

Provide prompt, courteous service to the customers, employees and departments of Bank of Marin, promoting professionalism, confidentiality, and the desire to assist

Interact with branches to ensure sound operational understanding and implementation of operational procedures

Assist Branch Operations Manager in updating and maintaining operational procedures manual and new account procedures manual

Act as resource for branch personnel to clarify operating and new account procedures and policies

Maintain various reports and logs relating to branch operations

Support department manager

Qualification

Customer serviceOperational proceduresProfessionalismCommunication skillsTeam-oriented

Required

6 months – 1-year related experience and/or training

High school diploma or general education degree (GED) and/or one year certificate from college or technical school; or equivalent combination of education and experience