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Wayne Bank · 2 months ago

Customer Care Service Representative

Franklin, NY, US

Full-time

Onsite

Entry Level

$16/hr - $20/hr

1+ years exp

Wayne Bank is a financial institution seeking a Customer Care Service Representative. The primary responsibility of this role is to resolve customer requests through effective communication and promote service excellence to build customer relationships.

BankingCommunitiesFinancial ServicesFinTech

Responsibilities

Responsible for resolving a variety of customer requests via inbound and outbound calls with the goal of exceeding expectations

Promotes service excellence by modeling exceptional customer services characteristics to retain and build new and existing customer relationships

Understand and solve problems effectively at first contact; match products and service solutions to each customers’ unique needs and make referrals to the appropriate business partner when appropriate

Optimize the client experience by informing and educating clients of useful resources and innovative technology

Follows established policies and procedures to resolve customer requests in a consistent accurate manner

Qualification

Customer serviceVerbal communicationBank products knowledgeComputer skillsMulti-taskingListening skillsTyping skills

Required

Excellent verbal communication and listening skills

Ability to work professionally in a fast-paced environment that requires accuracy and multi-tasking

Ability to engage with customers-begin a conversation, anticipate customer questions, and professionally and confidently answer the question in a timely manner

Moderate typing skills required

Moderate to advanced computer skills knowledge of WORD and EXCEL required

Comprehensive knowledge of all bank products and services

A minimum of one (1) year retail banking experience required

High School Diploma or Equivalency