Mode5 · 2 months ago
IT Support Specialist I
Norfolk, VA
Full-time
Onsite
Entry Level
1+ years expMode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. They are seeking an IT Support Specialist who will troubleshoot a variety of user support issues, support desktops, software, and networks in multiple environments, and ensure customer satisfaction.
Information Technology
Responsibilities
Troubleshoot, and resolve user support issues while maintaining customer satisfaction
Support desktops, software and networks in multiple environments
Diagnose, configure, and resolve network issues involving routers, switches, and connectivity
Qualification
Required
Minimum of 1 to 2 years' of remote and onsite desktop support experience
Direct experience with Windows 11 and Microsoft 365
Hands on experience with Active Directory user administration and basic networking
Preferred
Managed Services or Technology Consulting experience a plus!
Benefits
Free Fridays! – Every other Friday off. Paid!
Competitive Compensation
Medical, Dental, and Vision Insurance
Simple IRA Savings Plan with Company Match
Certification Assistance and Bonus Reward Program
Paid Holidays and Vacation Days
Causal Work Environment
Employee Social Events
Life Insurance Coverage
Incidental Telecommuting
Employee Referral Bonus
Company
Mode5
Mode5 provides Managed IT Services and Cloud Computing in the Mid-Atlantic region and beyond.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase