Bitso · 4 hours ago
Crypto Payment Operations Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expBitso is a leading cryptocurrency platform in Latin America committed to developing the cryptocurrency ecosystem and enabling financial inclusion. The Crypto Payment Operations Manager will build, lead, and scale Bitso's global crypto payment operations, ensuring the reliability and security of custody, wallets, and liquidity management while leading a skilled team to drive strategic initiatives and operational excellence.
BitcoinCryptocurrencyFinancial ExchangesFinancial ServicesFinTech
Responsibilities
Owning crypto operations: Be fully responsible for the reliability, security, and daily execution of custody, wallets, reconciliations, liquidity, settlements, and treasury flows — making sure every movement of assets is accurate, timely, and compliant
Building and empowering your team: Take ownership for assembling, coaching, and energizing a diverse crypto operations team, creating an environment where people grow, feel protected, and deliver at their best
Scaling for growth: Lead the design and enforcement of processes, controls, and automations that allow Bitso’s custody frameworks, ramps, and products to scale without sacrificing safety or efficiency
Safeguarding customer assets: Personally ensure custody policies, reconciliations, and monitoring practices protect user funds and strengthen trust, even as volumes and products increase
Driving strategic initiatives: Be accountable for the success of custody, wallet, and ramp integration projects from concept to delivery, with clear timelines, KPIs, and risk plans
Operationalizing new products: Own the operational readiness of every new product and ramp, working with product, engineering, and business teams so launches go live with secure, scalable operations on day one
Leading through incidents: Take responsibility for steering the team through operational incidents — providing calm leadership, decisive action, and transparent communication, and embedding lessons learned into future resilience
Setting and acting on metrics: Define, monitor, and act on KPIs that measure efficiency, accuracy, scalability, and impact, using data to drive decisions and continuous improvement
Representing operations at the table: Be the operational voice in product, engineering, and strategic discussions, aligning execution with vision and holding yourself accountable for outcomes
Embedding innovation and culture: Continuously introduce automation, process improvements, and cultural rigor into crypto operations — raising standards and showing what true ownership looks like
Qualification
Required
8+ years in financial services, fintech, or crypto, with 5+ years in crypto operations (custody, wallets, liquidity, settlements, reconciliations)
Track record of building strong teams, creating culture, and being a hands-on, present leader for your team
Deep knowledge of custody models, approval policies, wallet management, and operational risk frameworks
Experience designing processes, controls, and automations that sustain rapid product and volume growth
Skilled in leading strategic, cross-functional projects that strengthen custody, liquidity, and operational resilience
Proven ability to implement controls, audits, and policies that meet evolving compliance and security standards
Confident in using KPIs, dashboards, and analytics to drive efficiency, reliability, and decision-making
Adept at aligning with engineering, product, security, legal, and compliance to deliver outcomes
Calm, precise, and accountable in high-stakes situations
Fluent in English (other languages a plus)
Benefits
Me Time program, including unlimited paid time off.
Remote-first work environment.
Employee Stock Option program.
Zero trading fees through our Bitso Alpha app.
Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Company
Bitso
Bitso is a cryptocurrency exchange platform that allows users to buy and sell bitcoin and other cryptocurrencies.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$314.5MKey Investors
MassChallengeMONEXgroup
2021-05-05Series C· $250M
2020-12-09Series B· $62M
2016-11-29Non Equity Assistance
Leadership Team
Aimee Fearon
CFO
Recent News
2025-12-21
2025-12-20
Financial IT
2025-11-25
Company data provided by crunchbase