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Imagineering Finishing Technologies · 2 months ago

Customer Service Representative | Foundation Court

South Bend, IN

Full-time

Onsite

Entry Level

$17/hr - $25/hr

1+ years exp

Imagineering Finishing Technologies is a leading metal finishing company dedicated to delivering high-quality solutions to our clients. The Customer Service Representative will serve the administrative requirements of internal and external customers, ensuring a high level of customer satisfaction through direct interaction and support.

ConsultingManufacturingMechanical EngineeringSoftware

Responsibilities

Order/Job entry

Read and verify information upon receipt of customer purchase order or process request. Contact customer regarding incomplete information

Due date, shipping address, shipping method, part #, Revision level, Job #, Heat #, lot #, Serial #’s etc

Match all previously received or on file purchase orders to corresponding jobs when received

Provide relevant information to shipping and receiving to properly identify customer parts

Assists Shipping and Receiving operations as required to ensure smooth flow of paperwork to Quality Planning

Initiate new part setup and enter in the scanning operations

Create jobs for all customer processing requests. Prepare and distribute completed job packet

Review Job Traveler that all required sign-offs have been recorded by shop floor, maintain a log of missed sign-offs

Prepare the certification, verify shipping address and method, facilitate getting the certification signed

Create all shipping documents and prepare all outbound paperwork for shipping and receiving

Schedule all truck lines

After jobs have been picked up, match the job packets with proof of delivery, scan and file when needed and prepare job packet to move to pricing

Prepare, and issue invoices, account statements, and post to general ledger according to established procedures and assist in month end closing

Scanning of all job packets into Document Management System , schedule pickups, and order supplies for the filing process

Create recerts as needed and approved by quality

Provide an ultra-high level of customer service

Contact customers when there are count discrepancies (NMR)

Providing customers with invoices, shipping dates, and status updates

Assist with PO receipts, and at times a backup for purchasing, print PO’s for shipping and receiving

Filing material certs

Maintaining inventory of office supplies/ups supplies and ordering when needed

Performs other related duties as assigned

Qualification

Customer service skillsOrganizational skillsTime managementAnalytical skillsMicrosoft Office SuiteISO 9001 knowledgeAS9100 knowledgeTeamworkEffective communicationProblem-solving skillsAttention to detail

Required

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Works well within a team to reach department and corporate wide goals

Ability to communicate effectively with all levels of the organization

Proficient with Microsoft Office Suite or related software

1-2 years of related clerical/office experience preferred

Proven ability to work in a fast-paced environment

Prolonged periods of remaining stationary at a desk and working on a computer

Periods of remaining stationary or moving throughout the production facility

Must be able to lift up to 10 pounds at a time

Individuals who inspect material or certs for final acceptance must have: Color Vision Eye Examination annually per IFT vision requirements, Near-Vision Eye Examination annually per IFT vision requirement

The Individual(s) must meet the minimum standards in one eye with or without glasses/contacts