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Bausch + Lomb · 2 months ago

Customer Service Associate II

Kirkwood, MO

Full-time

Onsite

Entry Level

2+ years exp

Bausch + Lomb is a leading global eye health company dedicated to protecting and enhancing the gift of sight. The Customer Service Associate II is responsible for processing implant cards and providing superior customer satisfaction by responding to inquiries for products in the Surgical Division.

Health CareHealth DiagnosticsMedical

No H1B

Responsibilities

Provide support for set-up and changes to accounts in customer master database including: working with Customer Service, Sales and Credit teams

Implant card preparation, scanning, and maintenance

Administer weekly reports for unbilled data and provide supporting information where necessary to collect purchase orders from customers

Implant card preparation, scanning, and maintenance

Maintenance of customer contacts through SFDC

Assist Sales, Customer Service and the regional team as necessary

Must be able to establish a thorough understanding of our products and communicate information accordingly

Must be able to employ customer service skills to assist the customer and internal Sales representatives in difficult situations

Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements

Qualification

Customer Service ExperienceMicrosoft Office SuiteDatabase ExperienceOrganizational SkillsCommunication Skills

Required

High School Diploma

Minimum 2 years Customer Service experience

Proficient with Microsoft Office Suite (Word, Excel, Outlook)

Demonstrate excellent organizational skills along with the ability to handle multiple tasks

Strong Communication skills required (verbal and written)

Must be detail oriented

Must be dependable and consistent on attendance

Experience working with data within database environments

Preferred

Some college

Experience working in a regulated industry such as medical device or healthcare

Benefits

Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date

401K Plan with company match and ongoing company contribution

Paid time off – vacation (3 weeks - prorated upon hire), floating holidays and sick time

Employee Stock Purchase Plan with company match

Employee Incentive Bonus

Tuition Reimbursement (select degrees)

Ongoing performance feedback and annual compensation review

Company

Bausch + Lomb

Glassdoor3.6

We're a leading global eye health organization that is dedicated to protecting and enhancing the gift of sight for millions of people around the world – from the moment of birth through every phase of life.

Founded in 1853

Rochester, New York, USA

10001+ employees