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Texas Southmost College · 2 months ago

Jr. Network Engineer - On Campus Position

Brownsville, TX

Full-time

Onsite

Entry Level

1+ years exp

Texas Southmost College is seeking a Jr. Network Engineer to set up and maintain computer networks. The role involves installing, configuring, and supporting network devices to ensure operational security and performance across the campus.

AdviceCareer PlanningE-LearningEducationTraining

Culture & Values

No H1B

Responsibilities

Ensures the stability and integrity of in-house voice, data, video and wireless network services and is responsible for supporting the architecture, configuration, implementation, support and maintenance of technologies

Displays moderate knowledge in network routing and switching design; knowledge of networking and security standards and proven success with LAN and WAN design and implementation

Works closely with the Network Engineer and security teams

Creates and maintains documentation relating to network configuration, network mapping, processes and service records while implementing policies and procedures and training plans for network administration. Requires review from the Network Engineer

Evaluates existing equipment, hardware and software upgrades; interacts with vendors as required

Resolves problems where analysis of situation requires evaluation and judgment

Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization

Acts as an escalation point for User Services, Application Systems and Information Security team members and coordinates resolution with the Network Engineer

Updates job knowledge by tracking and understanding emerging engineering practices; participates in educational opportunities and professional organizations

Monitors network performance and trends and determines the appropriate actions to resolve either short term or long-term issues under the supervision of the Network Engineer

Utilizes network/datacenter monitoring tools to analyze network, server, and storage devices, maintains up-time, generates usage reports, and spots trends. Escalates issues with broader implications to the Network Engineer and the Technical Director

Maintains and promotes information security best practices at the direction of the Technical Director and the Chief Information Security Officer

Must be able to lift up to 35 pounds and work will occasionally require after hours and weekend work

Writes reports, business correspondence, and procedure manuals in English using proper grammar and spelling

Effectively presents information and respond to questions from groups employees, faculty, and the students as required

Delivers the highest level of customer service as set forth by the Department of Information Technology and/or Texas Southmost College

Provides updates, status, and completion information to management on a regular basis regarding all assigned incidents, requests, and projects

Escalates all high-priority or sensitive customer requests/concerns to the Vice President of Information Technology, the Technical Director, the Chief Information Security Officer and other IT team members as required

Coordinates activities with the Technical Help Desk, System Administrators, Network Services, Enterprise Application Services, and other team members as required

Provides consultative support to end users directly related to general business operations, software systems, technical assistance, and training as required

Produces relevant documentation surrounding operational processes and process improvement

Performs other related duties as assigned

Knowledge of laws and regulations including but not limited to the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability Accountability Act (HIPAA), HITECH Act, GDPR, and PCI Compliance

Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations

Pursues professional development by taking internal or external classes or courses offered by the College or professional development organizations, as appropriate and by maintains required professional credentials, licensing, and continuing education hours as necessary to remain competent in the role

Participates collegially in discipline-specific activities developed for information technology, as appropriate

Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite (which may be on campus or at an off-site location)

Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, and students

Supports the values and institutional goals as defined in the College’s Strategic Plan

Completes duties and responsibilities in compliance with college standards, policies and guidelines

Working hours may include evenings or weekends

Strong, demonstrated commitment to the mission of the community college

Qualification

Cisco network infrastructureLAN/WAN designNetwork security standardsCompTIA Network+CablingRacksTCP/IPRoutingWireless networkingTroubleshooting network issuesCustomer service skillsDocumentation skillsTeamwork skillsEffective communication

Required

Associate's degree in Computer Science, Information Security, Cybersecurity, or a related field from an accredited college or university

Minimum of 1 year of experience working in the Information Technology industry

Experience with DNS and DHCP; and knowledge of SSL, IPSEC, ACL's, IPv4, IPv6 Layer 2/3 diagrams, NTP, STP, SNMP, CDP and LLDP

CompTIA Network+ required

Working knowledge of the following: LAN/WAN experience designing/implementing Cisco network infrastructure solutions in Windows environments. This includes Cisco Meraki switches, Access Points and Security Firewall

Working knowledge of Cabling, Racks, Electricity/Power, Firewalls, TCP/IP, Routing, Switching, VLANS's, and VPNs

Proficient in the use of email, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others

Documentation and design work using Visio or other tools

Experience configuring, managing, and troubleshooting managed network switches/routers

Knowledge of wireless networking

Experience supporting an enterprise or campus environment

Experience troubleshooting network connectivity and performance issues

Attention to detail, problem solving skills, and customer service skills

General knowledge of the Texas Higher Education Coordinating Board and the Southern Association of Colleges and Schools Commission on Colleges

Skill in working effectively in a team environment with a customer service focus

Ability to establish and maintain positive and effective working relationships with students, college employees and the public

Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information

High level of energy and good sense of humor with the capacity for extraordinary time and effort demands

Ability to perform and excel in a high-tech all-digital environment