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NEOGOV · 2 months ago

Special Events Ambassador

Durham, NC

Full-time

Onsite

Entry Level

$18.46/hr - $22.44/hr

1+ years exp

NEOGOV is part of the City of Durham, which focuses on creating a vibrant transportation network. They are seeking a Special Events Ambassador to collect parking fees and assist in directing traffic during special events, ensuring excellent customer service.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Collects a fixed Special Events parking fee upon entry to the parking facility; issues receipts; operates handheld mobile devices

Directs traffic to appropriate parking areas

Monitor parking facilities for capacity and screens for parking permits

Respond to inquiries from customers regarding the parking facilities, rules and regulations

Provides assistance to parking lot customers to include giving directions, explaining charges, etc.; refer unusual customer-related problems to supervisor

Reports any problems, accidents, unsafe conditions and equipment malfunctions to supervisor

Operates a handheld mobile special event device in receiving credit card payments

Interacts in a positive and responsive manner with customers, attendees of events, and the general public