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Synapticure · 2 months ago

Care Team Intake Specialist

United States

Full-time

Remote

New Grad, Entry Level

SynaptiCure Inc. is a patient and caregiver-founded company dedicated to transforming the lives of individuals with neurodegenerative diseases through a virtual care platform. The Care Team Intake Specialist will manage patient intake calls, schedule appointments, and ensure that members receive the care and assistance they need. This role involves clinical and administrative support functions, including communication with healthcare organizations and managing patient records.

Health CareMedicalNeuroscienceWellness

Responsibilities

Manages new patient intake calls

Obtain brief medical history

Obtain details of current/past medical provider

Gather insurance information

Schedule and manage appointments per protocol or at the direction of the care team

Schedule clinical appointments

Track scheduling tasks and ensure execution by due date

Meet minimum required appointments scheduled daily

Follow all proper scheduling policies and procedures

Reschedule members who cancel, no show, or request to reschedule appointments

Send appointment reminders and confirmation

Manage related correspondence (e.g., document calls and texts)

Completes FMLA forms

Partner with the care team to complete visit-related tasks

Request and obtain medical records from health plans and external providers and organizations per protocol

Obtain completed member forms (e.g., consents and HIPPA forms)

Review medical records to ensure all necessary components of the medical record are available for appointments

Conduct eligibility checks

Manage faxing tasks, including assignment of received faxes

Coordinate outgoing member communications, including standard mailings, news and member resources

Other printing/mailing/faxing as needed

Utilize our care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources

Generate and communicate standard reporting as needed

Fulfill other duties to support member care and operations as assigned

Qualification

Healthcare operations knowledgeMedical Assistant experienceEHR systems experienceMedical recordsReferral coordination experienceMacGoogleBasic medication knowledgeExceptional communication skills