Health Care Service Corporation · 1 day ago
Senior Manager Infrastructure (Compute & Storage) Service Delivery
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$112K/yr - $203K/yr
7+ years expHealth Care Service Corporation (HCSC) is a purpose-driven company that invests in the professional development of its employees. The Senior Manager Infrastructure (Compute & Storage) Service Delivery is responsible for leading 24x7 operations infrastructure support services, improving service availability through analytics, and managing vendor performance.
Health InsuranceInsurance
Responsibilities
Leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility
Driving the use of analytics to improve service, availability, and customer interactions
Driving incident resolution and issues escalated by vendors
Transitioning knowledge from design / build teams
Driving operational vendor performance management
Qualification
Required
Bachelor's degree and 7 years' Information Technology experience OR 11 years' Information Technology experience
3 years in IT Infrastructure and Operations management and/or leadership
Experience in Compute & Storage platforms
Experience in ITIL v3 framework
Experience in ITSM systems
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making
Problem solving / analytical thinking
Experience in supplier management
Decision making and negotiation
Employee development
Incident management
Problem Management / RCA
Preferred
Bachelor degree in Information Technology or Engineering
Continuous improvement
Knowledge of required technologies (including 3rd party solutions)
Company
Health Care Service Corporation
Health Care Service Corporation is a customer-owned health insurance company.
10001+ employees
H1B Sponsorship
Health Care Service Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (198)
2024 (166)
2023 (132)
2022 (145)
2021 (73)
2020 (59)
Funding
Current Stage
Late StageLeadership Team
Manika Turnbull
Senior Vice President & Chief Human Resources Officer
Recent News
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