WellSpan Health · 2 months ago
Patient Access Assistant I PRN - Internal Medicine Lewisburg - Days
Lewisburg, PA
Part-time
Onsite
New Grad, Entry Level
0+ years expWellSpan Health is a healthcare organization seeking a Patient Access Assistant I to work under direct supervision. The role involves conducting patient interviews, explaining financial requirements, scheduling appointments, and ensuring accurate patient information is collected and processed.
Health CareHospitalMedical
Responsibilities
Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits
Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable
Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems
Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information
Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested
Reviews and completes pre-arrival, in-basket messages and other work queues as assigned
Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc
Researches billing questions and problems for patients with billing service
Actively supports process flow improvement and provides constructive feedback to Supervisor
Assists with service recovery
Must have the ability to travel and work at other medical practices as needed
Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls
Prepares and maintains records of patient charges
Maintains department records, reports and files
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards
Participates in educational programs and in-service meetings
Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation
Proactively approach and greet all guests with a warm and personal greeting
Qualification
Required
High School Diploma or GED Required
Less than 1 year 3 - 6 months front desk or physician office experience Required
Customer Service and Safety Reporting Training within 90 days Required
Introduction to Medical terminology within 180 days Required
Insurance and Compliance Training within 1 year Required
Excellent communication and interpersonal skills
Knowledge of medical office operations to include reception, billing and insurance and general office skills
Computer skills
Preferred
Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
2025-12-16
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