SharkNinja · 5 hours ago
Program Manager - Product Quality
Needham, MA, United States
Full-time
Onsite
Mid, Senior Level
$75K/yr - $150K/yr
5+ years expSharkNinja is a global product design and technology company known for its innovative lifestyle solutions. They are seeking a hands-on Program Manager to connect various teams and drive product issue resolution, ensuring product health and effective cross-functional collaboration.
BeautyConsumer ElectronicsConsumer GoodsRetail
Responsibilities
Drive Product Issue Resolution: Lead structured weekly reviews of top product issues across in-market SKUs; ensure clear ownership, timelines, and follow-through
Cross-Functional Alignment: Coordinate actions between Quality, Engineering, Operations, and Supplier teams to accelerate root cause identification and corrective actions
Issue Prioritization: Partner with leadership to identify and rank the highest-impact product and consumer issues across the portfolio
Status Tracking & Visibility: Maintain a single source of truth for product health, open actions, and risk mitigation status
Root Cause & Containment Coordination: Facilitate 8D / 5 Whys / DMAIC or equivalent structured problem-solving sessions; ensure strong validation of fixes before release
Performance Reporting: Provide concise weekly executive updates summarizing top issues, risks, and progress metrics
Process Improvement: Identify systemic gaps and recommend process or design changes that reduce repeat issues and improve speed of resolution
Factory Collaboration: Work closely with manufacturing and supplier quality teams to ensure timely response and verification of containment and corrective actions
Qualification
Required
Bachelor's degree in Engineering, Manufacturing, Quality, or related technical discipline
5+ years of experience in consumer goods, appliances, or high-volume manufacturing environment
Proven success in cross-functional program management or issue-resolution leadership roles
Strong understanding of manufacturing quality systems, failure analysis, and root cause methodologies (8D, 5 Whys, Ishikawa, etc.)
Excellent communication and influence skills — capable of driving action across teams without formal authority
Experience using tools such as Jira, Smartsheet, or similar systems for project and issue tracking
Comfort operating in a high-speed, ambiguous environment with multiple concurrent priorities
Preferred
Experience in consumer hardware or small appliance categories
Exposure to contract manufacturing and supplier management in Asia
Familiarity with cost-of-quality tracking, reliability metrics, and field performance data
Demonstrated ability to translate complex technical data into clear executive summaries
Benefits
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Health savings accounts (HSA) with company contribution
401(k) retirement plan with matching
Employee stock purchase program
Life insurance
AD&D
Short-term disability insurance
Long-term disability insurance
Generous paid time off
Company holidays
Parental leave
Identity theft protection
Pet insurance
Pre-paid legal insurance
Back-up child and eldercare days
Product discounts
Referral bonus program
Competitive health insurance
Retirement plans
Paid time off
Employee stock purchase options
Wellness programs
Company
SharkNinja
SharkNinja is a consumer goods company that offers beauty, home care, kitchen appliances, and outdoor electronic products.
1001-5000 employees
H1B Sponsorship
SharkNinja has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (33)
2023 (18)
2022 (22)
2021 (29)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
CDH Investments
2025-08-20Post Ipo Secondary· $638M
2024-03-19Post Ipo Secondary· $272.13M
2023-12-04Post Ipo Secondary· $286.47M
Leadership Team
Mark Barrocas
Chief Executive Officer
Adam Quigley
EVP, Chief Financial Officer
Recent News
2025-12-17
Investor's Business Daily
2025-12-16
Company data provided by crunchbase