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FreezPak Logistics · 5 hours ago

Claims Processing Manager

Minneapolis–Saint Paul, WI

Full-time

Onsite

Senior Level

$80K/yr - $100K/yr

5+ years exp

FreezPak Logistics is a family-owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. As a Claims Processing Manager, you will manage the freight claims process, ensuring effective communication and driving resolutions throughout the claims lifecycle, with a strong emphasis on customer service and stakeholder relationship management.

LogisticsTransportationWarehousing

Growth Opportunities

Responsibilities

Lead and supervise the daily operations of claims processing to ensure accurate and timely handling of all claims

Develop and implement process improvements to enhance claims workflow efficiency and reduce processing errors

Collaborate with internal departments such as logistics, customer service, and finance to resolve complex claims and disputes

Monitor claims data and generate reports to identify trends, risks, and opportunities for operational enhancements

Qualification

Claims processing experienceCargo insurance knowledgeNegotiation skillsData analysis skillsTransportation management systemsWarehouse management systemsClaims management certificationLogistics certificationCommunication skillsInterpersonal skillsOpen-minded approach

Required

Minimum 5 years in claims and insurance processing of cargo issues

Experience handling total loss cargo damage claims

Experience conducting negotiations of claims with represented and non-represented claimants

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field

Strong knowledge of cargo insurance policies, procedures, and regulations

Familiarity with transportation management systems (TMS) and warehouse management systems (WMS)

Advanced data analysis skills using tools such as Excel, Power BI, or similar platforms

Excellent communication and interpersonal skills to effectively liaise with stakeholders at all levels

Open to thinking/working with an outside-the-box approach

Must live in or be willing/able to relocate to the Woodbridge, NJ or St. Paul, MN area to work onsite

Preferred

Certification in claims management or logistics (e.g., Certified Claims Professional, Certified Supply Chain Professional) a plus

Benefits

Health Insurance - comprehensive plans for you and your family

401(k) + Company Match - plan for your future with our competitive program

Paid Time Off (PTO) - generous time off to support work-life balance

Life Insurance - financial protection and peace of mind for you and your loved ones

Career Growth - incredible opportunities to advance as we grow

Company

FreezPak Logistics

FreezPak Logistics offers transportation, cold, and dry storage services.

Founded in 2001

Carteret, New Jersey, USA

501-1000 employees

https://freezpak.com

Funding

Current Stage

Late Stage

Leadership Team

Dave Saoud

Co-Founder/CEO

Mike Saoud

CEO

Recent News

Research and Markets

Refrigerated Warehousing and Storage Market Outlook 2025-2034 | Automation and Eco-Friendly Designs Lead Innovations, Emerging Markets Boost Investment Opportunities

2025-07-04

The Virginian-Pilot

Freezpak Logistics to expand to Suffolk

2024-04-10

Bank OZK, PGIM Provide $75.9M in Construction Financing for Metro Houston Cold Storage Project

2024-03-08

Company data provided by crunchbase